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14 - MLC - Management and Leadership


MLC 160 - Performance Management Using Key Performance Indicators (KPI)

Code Start Date Duration Venue Fees
MLC 160 26 August 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 160 23 September 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 160 21 October 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 160 18 November 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 160 16 December 2019 5 Days Istanbul $ 2750 Registration Form Link
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Course Description

This course aims at explaining comprehensively the core and vital basis on which the process of evaluating employees’ performance is built. It enables participants to use the best measurable practices which are applied in the process of creating, preparing, and managing the system of performance indicators. This step will enable mangers follow up their employee’s performance and measure it in a way that ensures objective outputs which is an important part of their duties. 

Course Objectives

  • Preparing smart goals for employees at different levels 
  • Applying the best standards in preparing KPIs 
  • Identifying different types of KPI’s 
  • Being balanced in choosing KPIs according to goals 
  • Setting correct metrics 

Who Should Attend?

  • Managers 
  • Supervisors
  • Professionals, leaders and others responsible for goal/target setting/monitoring
  • Anyone who is involved in developing and implementing performance measures

Course Details/Schedule

Day 1

  • Mission, vision and strategic goals 
  • Organizational strategic context 
  • Strategic mapping 
  • Evaluating organizational performance 
  • Balanced scorecards 
  • Performance management context 
  • What is work performance management 
  • Evaluating performance vs. performance management 
  • Performance measurement tools 
  • The outputs of performance management 
  • The basic elements of performance management 

Day 2

  • Employee’s smart goals formulation 
  • Strategic goals vs. annual goals 
  • The link between strategic goals and operational goals of each department 
  • The criteria of functional goals 
  • Different types of goals: strategic, operational and development) 
  • Behavioral skills and abilities management and evaluation 
  • Types of behavioral skills 
  • Using behavioral goals in performance management 
  • Understanding performance levels and behavioral skills 
  • Measuring behavioral skills 
  • Formulating Key performance indicators

Day 3

  • The difference between measuring performance and managing it 
  • The purpose of using KPIs 
  • Procedural techniques for creating KPIs 
  • Characteristics of good KPIs 
  • The quality of KPIs 
  • The various uses of KPIs 
  • Resources of KPIs 
  • KPIs according to the company’s activities 
  • KPIs according to department’s specialty 
  • KPIs varies according to the establishment, department, and employees 
  • Types of KPI’s 
  • Introduction to terminology 
  • Post and Prior KPIs 

Day 4

  • Quantitate and qualitative KPIs 
  • Efficiency and accuracy KPIs 
  • Operational KPIs: inputs, outputs, and impact 
  • Documenting KPIs 
  • Information synthesis 
  • Terminology index 
  • Sample documents 
  • Quality improvement of KPIs 
  • KPIs life cycle 

Day 5

  • Identifying employee’s metrics 
  • Purpose of identifying metrics 
  • The process of creating metrics 
  • The criteria of creating metrics 
  • Beware of perfection 
  • Sources and methodology of creating metrics 
  • The gap between the value and the created metric 
  • Smart digital metrics 
  • Balanced scorecards 
  • Common methods in identifying the baseline 
  • Performance follow-up using KPIs 
  • Traffic light system 
  • The challenges in dealing with metrics