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14 - MLC - Management and Leadership


MLC 127 - Business Etiquette

Code Start Date Duration Venue Fees
MLC 127 26 August 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 127 23 September 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 127 21 October 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 127 18 November 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 127 16 December 2019 5 Days Istanbul $ 2750 Registration Form Link
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Course Description

This course helps participants, as professionals, to understand the importance of business etiquette and how it can be applied with the working environment. The course will introduce participants to a combination of cultural, professional and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions, but also when using emails, in virtual meetings and phone conversations.

Course Objectives

  • Identify what is meant by business etiquette
  • Understand the importance of both professional and cultural expectations
  • Learn how to respond in a professional manner to customer and work colleagues
  • Learn and understand the differences in electronic forms of etiquette
  • Identify and be aware of the importance of ethical business behaviour

Who Should Attend?

  • Executives
  • Managers
  • Supervisors
  • Anyone planning to become more effective in delivering customer service

Course Details/Schedule

Day 1

  • The meaning of business etiquette
  • Its application within the business working environment
  • The importance of appreciating diverse cultures and cultural differences
  • Awareness of others’ values and expectations
  • Local conventions
  • Respect status
  • Propar intduction
  • First meetings impression 

Day 2

  • Expectations of different cultures
  • Determinimg which etiquette style is best suited to particular cultures
  • The correct forms of address
  • Communicate verbally in a polite manner
  • Interacting professionally by phone, letter and email

Day 3

  • The importance of behaving in a professional manner
  • Meeting protocol, preparation and attendance
  • Disability in the workplace
  • Chairing and setting out a meeting agenda

Day 4

  • Dealing with difficult customers and complaints
  • Their effect and perception about the business 
  • Maintaining a polite and professional manner in difficult situations
  • Managing stress and disappointment in the work place 
  • Dealing with difficult colleagues/employees

Day 5

  • Business ethics overview
  • The importance of behaving in an ethical manner
  • Dealing with harassment in the workplace
  • Dealing with conflict over ethical issues that arise at work