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14 - MLC - Management and Leadership


MLC 155 - Non -Violent Conflict Resolution

Code Start Date Duration Venue Fees
MLC 155 11 November 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 02 December 2019 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 20 January 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 17 February 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 16 March 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 13 April 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 11 May 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 08 June 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 06 July 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 31 August 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 28 September 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 26 October 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 23 November 2020 5 Days Istanbul $ 2750 Registration Form Link
MLC 155 21 December 2020 5 Days Istanbul $ 2750 Registration Form Link
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Course Description

Conflicts are common in human relations, which may be the result of: misunderstandings, different spiritual or cultural values​​, conflicting interests, different perspectives of their own and others' interests, unmet needs or for example: inability of expression of own feelings and opinions. Conflicts exist in relations with our closest in everyday life, but also within / between groups and communities. Conflict prevention can be achieved by developing ways for dealing with conflict in a constructive, non-violent manner whereby developing understanding, creates confidence. Establishing communication, creates conditions for beginning the process that leads to redefining our own needs and interests in relation to the other side in the conflict.

Course Objectives

  • Understanding the key analysis of the negotiation and conflict process
  • Gaining self-awareness of personal negotiation and conflict management style
  • Learning how to resolving conflict and confrontation
  • Expanding the range of negotiating skills and strategies
  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance

Who Should Attend?

  • Managers
  • Executives
  • Supervisors
  • Those who wish to build their knowledge of non -violent conflict resolution

Course Details/Schedule

Day 1

  • Introduction to conflict management 
  • Understanding conflicts 
  • Causes of conflicts at workplaces
  • Personality clashes
  • Building an organizational culture that supports effective conflict resolution
  • Can all conflicts be resolved?

Day 2

  • Conflict resolution techniques and process 
  • Defining the source of the conflict
  • Looking beyond the incident
  • Requesting solutions
  • Identifying solutions both disputants can support
  • Reaching an agreement
  • Taking disciplinary action
  • Highlighting improvements and celebrating progress

Day 3

  • Conflict Management Skills
  • Communication skills 
  • Active listening 
  • Negotiation skills 
  • Emotional Intelligence
  • Showing empathy
  • Creative problem solving

Day 4

  • Quickly addressing problems
  • Understanding reluctant participants
  • Formalizing agreements
  • Meeting with parties
  • Suppressing Conflict-Provoking Behaviors
  • Ethical considerations 

Day 5

  • Introduction to Mediation
  • Characteristics of mediation
  • Advantages and disadvantages of mediation
  • Forms of mediation
  • Basic principles of mediation
  • How to select appropriate mediator?
  • Overview of mediation process