(Click Category to List Courses)
1 - MLC - Management and Leadership
MLC 155 - Non -Violent Conflict Resolution
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| MLC 155 | 29 April 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 03 June 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 08 July 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 12 August 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 16 September 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 21 October 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 25 November 2024 | 5 Days | Istanbul | Registration Form Link |
| MLC 155 | 30 December 2024 | 5 Days | Istanbul | Registration Form Link |
Course Description
Conflicts are common in human relations, which may be the result of: misunderstandings, different spiritual or cultural values, conflicting interests, different perspectives of their own and others' interests, unmet needs or for example: inability of expression of own feelings and opinions. Conflicts exist in relations with our closest in everyday life, but also within / between groups and communities. Conflict prevention can be achieved by developing ways for dealing with conflict in a constructive, non-violent manner whereby developing understanding, creates confidence. Establishing communication, creates conditions for beginning the process that leads to redefining our own needs and interests in relation to the other side in the conflict.
Course Objectives
- Understanding the key analysis of the negotiation and conflict process
- Gaining self-awareness of personal negotiation and conflict management style
- Learning how to resolving conflict and confrontation
- Expanding the range of negotiating skills and strategies
- Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance
Who Should Attend?
- Managers
- Executives
- Supervisors
- Those who wish to build their knowledge of non -violent conflict resolution
Course Details/Schedule
Day 1
- Introduction to conflict management
- Understanding conflicts
- Causes of conflicts at workplaces
- Personality clashes
- Building an organizational culture that supports effective conflict resolution
- Can all conflicts be resolved?
Day 2
- Conflict resolution techniques and process
- Defining the source of the conflict
- Looking beyond the incident
- Identify the source of the conflict
- Requesting solutions
- Identifying solutions both disputants can support
- Reaching an agreement
- Taking disciplinary action
- Highlighting improvements and celebrating progress
Day 3
- Understanding people styles at work
- Conflict Management Skills
- Communication skills
- Active listening
- Negotiation skills
- Emotional Intelligence
- Showing empathy
- Creative problem solving
Day 4
- Quickly addressing problems
- Understanding reluctant participants
- Formalizing agreements
- Meeting with parties
- Suppressing Conflict-Provoking Behaviors
- Ethical considerations
Day 5
- Introduction to Mediation
- Characteristics of mediation
- Advantages and disadvantages of mediation
- Forms of mediation
- Basic principles of mediation
- How to select appropriate mediator?
- Overview of mediation process
