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15 - HRC - Human Resources


HRC 112 - Employee Relations: Roles and Responsibilities

Code Start Date Duration Venue Fees
HRC 112 28 October 2019 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 25 November 2019 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 30 December 2019 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 27 January 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 24 February 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 23 March 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 20 April 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 18 May 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 15 June 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 13 July 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 10 August 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 07 September 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 05 October 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 02 November 2020 5 Days Istanbul $ 2750 Registration Form Link
HRC 112 28 December 2020 5 Days Istanbul $ 2750 Registration Form Link
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Course Description

Employee relations and responsibilities include identifying and resolving workplace issues that affect productivity. In this course, participants will acquire the insight and experience to manage the employee relations process where issues with employee performance, job satisfaction and compliance with organizational policies exist. Skills in how to identify and manage employee relations issues and how to develop and execute an action plan to manage such issues through each phase of the employee relations process will also be covered

Course Objectives

  • Defining employee relations as a function and list its main role within Human Resources
  • Learning how to manage employee files and records as per the local labor laws and regulations
  • Improving employee discipline through better attendance management
  • Resolving employee grievances in a fair and responsible manner
  • Enhancing morale through better recognition programs and welfare activities

Who Should Attend?

  • Supervisors
  • Managers 
  • Team leaders and team members
  • Anyone involved in HR planning.
  • Anyone who is or will be responsible for managing teams or individuals
  • Employees in the functions of employee relations

Course Details/Schedule

Day 1

  • Defining the Employee Relations Function
  • Main Duties and Responsibilities of Employee Relations Officers
  • Employee Relations (ER) versus Human Resources (HR)
  • Employee Relations versus Personnel and Administration
  • The Relationship between Labor Law and Employee Relations

Day 2

  • The Bare Essentials that Should be Kept on Record at All Times
  • Organizing the Files: The Logical Approach
  • Organizing the Files: The Legal Requirements
  • Approaches to Updating Employee Files
  • Ad Hoc Updating versus Periodic
  • Automating Employee Files: Advantages and Disadvantages
  • Human Resources Information Systems 
  • The Global Ranking of Current 

Day 3

  • Punctuality and Discipline: Tips for Improving Performance in these Two Areas
  • Flexi-Time: Definition and Uses
  • Pros and Cons of Flexi-Time Cultures
  • Absenteeism: The Main Key Performance Indicators for Measuring Absenteeism
  • Analyzing Absenteeism in Order to Reduce it

Day 4

  • The Definition of Employee Morale
  • Employee Morale versus Organizational Health
  • Assessing Employee Morale
  • Objective versus Subjective Approaches for Assessing Morale
  • Using the Dow Jones Model to Measure Morale
  • The Various Key Performance Indicators that are Influenced by Employee Morale
  • Organizational Health Surveys: The Main Criteria for Designing a Survey

Day 5

  • The Definition of a Grievance
  • Grievances versus Complaints versus Whining
  • The Grievance Handling Procedures: Recommended Steps
  • Grievance Rate and Grievance Resolution Rate
  • The Main KPIs for Measuring your Grievance Resolution Ratio