Course Details/Schedule

Day 1

• Defining the Employee Relations Function
• Main Duties and Responsibilities of Employee Relations Officers
• Employee Relations (ER) versus Human Resources (HR)
• Employee Relations versus Personnel and Administration
• The Relationship between Labor Law and Employee Relations

Day 2

• The Bare Essentials that Should be Kept on Record at All Times
• Organizing the Files: The Logical Approach and The Legal Requirements
• Approaches to Updating Employee Files
• Automating Employee Files: Advantages and Disadvantages
• Human Resources Information Systems 

Day 3

• Personnel assessment tools: tests and procedures
• Relationship between the personnel assessment process and tests and procedures
• Some situations in which an organization may benefit from testing 
• Limitations of personnel tests and procedures
• Understanding the legal context of assessment

Day 4

• Mental and physical ability tests
• Achievement tests
• Employment interviews
• Education and experience requirements
• Recommendations and reference checks
• Assessment centers
• Standards for evaluating a test

Day 5

• Direct and indirect discrimination
• Managing attendance
• The legal dimension
• Procedure for dealing with long-term absence
• Return to work interviews
• Medical certificates
• Unfair dismissal
• Types of dismissal

Day 6

• Validation vs. Evaluation – What is the difference?
• Models/Techniques the training
• Understanding the process of evaluation and its position 
• How to use the process to produce training evaluation 

Day 7

• What value does training offer?
• The need for training to produce measurable results
• It is vital to know who your customer is
• Establishing a training process that works and is auditable 
• Mastering training costs and budgets
• Managing and being accountable for training expenditure or the results of training
• Adding value through training activities

Day 8

• Learning styles and their impact on training courses
• How to measure learning styles inexpensively
• Personality and its impact on training results 
• What can training realistically achieve?
• Can you overcome learning difficulties
• Critical times to get the best from training
• Retention and its critical role in what we can remember
• Motivation factors in learning 

Day 9

• What are learning outcome objectives and why do we need them?
• How to write learning outcome objectives
• The documents needed for any training course
• Maximizing the use of visual aid and other aids
• How to calculate room size needed and screen size
• Sound and its part in aiding learning.
• The benefit of using specific professional training videos

Day 10

• Budget spent and the monitoring of costs
• Creating value from training
• Understanding fully how competency frameworks work.
• What is performance - is it related to competency?
• Measuring improvements after training - how to do it
• The need to measure competence
• Performance-based training