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17 - CSM - Public Relations, Communication Skills & Office Management

CSM 106 - Communicating & Dealing with Others

Code Start Date Duration Venue Fees
CSM 106 09 September 2019 5 Days Istanbul $ 2750 Registration Form Link
CSM 106 07 October 2019 5 Days Istanbul $ 2750 Registration Form Link
CSM 106 04 November 2019 5 Days Istanbul $ 2750 Registration Form Link
CSM 106 02 December 2019 5 Days Istanbul $ 2750 Registration Form Link


Course Description

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.

Course Objectives

  • Identifying the range of communication used in business
  • Identifying effective and ineffective communication
  • Identifying and handling barriers in communication
  • Understanding how to conduct successful business meetings
  • Identifying and appreciating the techniques that can improve your personal communication skills

Who Should Attend?

  • Supervisors
  • Managers
  • Executives
  • Anyone who needs to improve his/her communication skills 

Course Details/Schedule

Day 1

  • The various business communication styles
  • Businesses communication with customers
  • The importance of communicating effectively with customers
  • The importance of communicating effectively within the organization
  • Communication is a single direction 

Day 2

  • Identifying suitable communication styles for a particular task/situation
  • The main characteristics of effective communication
  • The difference between sending a message and communicating it
  • Techniques for effective communication

Day 3

  • Non-verbal communication
  • Political barriers to communication
  • Business design barriers to effective communication
  • How technology assists with communication

Day 4

  • When to use individual and group meetings  
  • Selecting meeting attendees and agenda
  • How meetings best achieve their aims
  • Presenting information during the meeting

Day 5

  • The best personal communication style
  • Is your communication understood by others (recipients)?
  • Personal information presentation style
  • Managing conflicts during meetings