(Click Category to List Courses)
24 - CSM - Public Relations, Communication Skills & Office Management
CSM 115 - Reception and Hospitality
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| CSM 115 | 22 April 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 20 May 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 10 June 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 15 July 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 12 August 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 09 September 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 07 October 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 04 November 2024 | 5 Days | Istanbul | Registration Form Link |
| CSM 115 | 02 December 2024 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
In this course participants will be learning how to deliver exceptional customer service, delegates will also gain valuable skills for reducing stress while they deal with even the most demanding customers. At the program’s conclusion, participants will have a clear understanding of what constitutes exceptional customer service, especially in the hospitality industry.
Course Objectives
- Discovering Innovative Customer Service Skills & Techniques.
- Understanding the Customer Service
- Being up to customer expectations
- Building rapport with your customers
Who Should Attend?
- Secretarial staff
- Receptionists
- Managers
- Anyone who aspires to be responsible for the hospitality and reception
Course Details/Schedule
Day 1
- Internal versus external customers
- Image and Grooming
- Knowing my company
- Why customer care is important
Day 2
- First impression
- Meeting and exceeding customer expectations
- The Communication Jungle: Understanding Different Communication Styles
- Welcoming people to your business
Day 3
- Ethics and Discretion
- Proper Etiquette
- Directing client traffic
- Dealing with visitors
Day 4
- Transfer of calls
- Putting callers on hold
- Taking Messages
Day 5
- How to deal with anger and conflict
- Calming difficult customers
- Handling Complaints
- Action Plan
