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16 - MCR - Customer Relations and Marketing


MCR 215B - Digital Marketing Strategy (10 Days)

Code Start Date Duration Venue Fees
MCR 215B 28 October 2019 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 25 November 2019 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 30 December 2019 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 06 January 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 03 February 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 30 March 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 27 April 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 22 June 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 17 August 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 14 September 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 12 October 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 09 November 2020 10 Days Istanbul $ 5900 Registration Form Link
MCR 215B 07 December 2020 10 Days Istanbul $ 5900 Registration Form Link
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Course Description

Digital marketing landscape is changing faster than ever. Digital consumer behavior is also changing. It becomes more and more difficult to capture the attention of consumers and engage them. On the other hand, there are more and more tools available in digital marketer’s toolbox. The new weapons of the digital marketer like gamification, user experience and storytelling enables higher engagement rates. Additionally, the unique advantage of the digital medium is being able to quantify everything about the customer. 

Companies are starting to build customer intelligence systems to understand their customers more deeply. Growth hacking practices make newly started initiatives to gain traction in a very short period of time. Data driven approach and systematic analytics is the key to be successful in these activities. This course provides all the skills and practices required to perform new digital weapons like gamification and user experience. The course is also designed to give hands-on introduction to web analytics and social media monitoring tools.

Course Objectives

  • Provide a solid understanding for the past, present and future direction of Digital Revolution in general and internet, social media and mobile revolutions in particular. 
  • Explain the new economies of the information age
  • Discuss Web Era’s and future of computing - Big Data and Internet of Things - and it’s implications for
  • Digital Marketing Strategy
  • Explain the new challenges of Digital Marketer including difficulty to engage audiences
  • Provide the Digital Marketer’s new toolkit including gamification, storytelling and user experience.
  • Discuss the analytics revolution and what the Marketer is able to do in terms of develoing Customer Intelligence.

Who Should Attend?

  • Marketing professionals 
  • Executive managers
  • Any professional or entrepreneur interested in cutting edge Digital Marketing Practices

Course Details/Schedule

Day 1

  • Introduction to Digital Marketing
  • Characteristics of Digital Revolution 
  • 21st Century Challenges and Inefficiencies of Traditional Media
  • Digital Marketing Macro Trends
  • Changing Marketing Realities
  • Changing Consumer Realities
  • New Weapons of the Digital Marketer

Day 2

  • Digital Marketing Strategy 
  • Changing Marketing Orientations and Experiential Marketing
  • Dimensions of Digitization
  • Customer Centered Strategy 
  • Data Oriented Marketing and Data Engineering

Day 3

  • Web Era’s
  • Big Data
  • Internet of Things
  • New Economies of Information Age

Day 4

  • Social Media Strategy
  • Viral Marketing and Psychology of Virality
  • Techniques for influencing digital audiences
  • Social Media Monitoring Tools

Day 5

  • Marketing & Sales Strategies for New Technology Products 
  • Generic Leadership Strategies 
  • Technology Adoption Model 
  • Crossing the Chasm
  • Ways to find earlyevangelists 
  • Bowling Pin Strategy

Day 6

  • Web Analytics & Measurement
  • Data-Driven Marketing
  • Web Analytics Tools
  • Defining Closed Loop Sales Funnel 
  • Defining the Few Metrics That Matter Most
  • Conducting Demand Generation Experiments
  • Calculating Customer Lifetime Value (CLV)
  • Customer Relationship Management & Customer Centric Thinking
  • Where to Spend Extra 1 Dollar Budget in CRM Activities with Justification

Day 7

  • Growth Hacking 
  • Zero Budget Marketing
  • Tuning Your Engine of Growth
  • Designing for Addictive Products and Services

Day 8

  • User Experience (UX) and Experiential Marketing
  • Design Thinking
  • Dimensions of User Experience in Digital Products
  • Usability and Usability Engineering
  • Conducting Usability Tests

Day 9

  • Gamification
  • Gamifying for Solving Real World Problems
  • Best Applications of Gamification
  • Common Traits of Games
  • Sustainable Gamification

Day 10

  • Storytelling
  • Importance of Storytelling
  • Storytelling Step by Step
  • Case Studies