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IBS 503 - Business Etiquette (by IBS, UK)

 

Course Description

The growing demands of the high powered global business environment requires new and up to date soft business skills from current and future employees which are necessary requirements to empower any organization. Participants will be able to embark confidently on a successful business career. At the same time, businesses will benefit as their staff engages with topics that are at the forefront of modern day business techniques. In this course participants will be introduced to business stakeholders' interactions with internal and external business environments; cultural differences and expectations; and business ethics.

Course Objectives

  • Appreciating the importance of both professional and cultural expectations
  • Understanding what is meant by business etiquette 
  • Acting in a professional manner to customers and work colleagues
  • Understanding the importance of communicating in a professional manner
  • Recognizing the importance of ethical business behaviour 

Who Should Attend?

  • Managers
  • Team leaders
  • Supervisors
  • Anyone who needs to show sensitivity to other cultures

Course Details/Schedule

Day 1

  • The meaning of business etiquette
  • Minimum standards required by etiquette practice 
  • Courtesy and good manners at work 
  • Introductions and first meetings 

Day 2

  • Values and expectations of different cultures
  • Matching etiquette style to a particular culture 
  • Correct forms of address
  • Professional spoken and written interactions

Day 3

  • Professional behaviour
  • Meeting protocol, preparation, and attendance 
  • Chairing meetings 
  • Issues involved with disability in the workplace

Day 4

  • Handling difficult customers
  • Managing stress and disappointment in a professional manner
  • Addressing customers concerns properly
  • Managing customers' expectations

Day 5

  • Business ethics
  • Behaving in an ethical manner 
  • Dealing with harassment in the workplace 
  • Dealing with conflict over ethical issues in the workplace