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EPH 502 - Crisis Management (by Berenschot Institute, Holland)

 

Course Description

The aim of crisis management is to ensure that the safety, reputation and continuity of the organization is maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This 4-day course prepares leaders for their role in managing crisis in terms of prevention,
preparation, response, communication, recovery, evaluation and follow-up.

Course Objectives

  • Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Learning how to identify incidents and crises
  • Taking away step-by-step guidance on how to validate plans
  • Learning how to avoid mis-management and prevent the situation from exacerbating
  • Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively
  • Learning how to communicate effectively to respective stakeholders.

Who Should Attend?

  • Managers
  • Supervisors
  • Executives
  • Anyone who is or will be responsible for managing teams or individuals

Course Details/Schedule

Day 1

  • What is crisis?
  • Identifying potential crises
  • Assessing the different crisis stages
  • The danger of reputation loss
  • The panic button
  • A definition of leadership
  • What is crisis leadership?

Day 2

  • Leadership’s role in a crisis
  • Maintaining control
  • Preparing for crisis
  • Communication as crisis preparation
  • Caring and connecting as preparation for crisis
  • Managing internal and external communication during the crisis

Day 3

  • Leading during crisis
  • Driving decision processes in high-workload situations
  • Clarity of vision and values
  • Planning with vision and values
  • Achieving effective error management

Day 4

  • Leadership after the crisis
  • Rebuild and reassure
  • Review and revise
  • Restore and reinvigorate