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1 - MLC - Management and Leadership

MLC 190 - World Class Manager

Code Start Date Duration Venue
MLC 190 30 October 2023 5 Days Cairo Registration Form Link
MLC 190 13 November 2023 5 Days Paris Registration Form Link
MLC 190 04 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

World Class Manager aims to build your collective management capability and enhance the performance of your teams, departments and organisation overall. Built on global best practice from great managers around the world, World Class Mamanger is fast- track learning and the 21st century solution for today’s time poor manager and cost constrained world.

Gain practical, actionable insights and tools to enable you to benchmark your current approach and identify opportunities to enhance performance. Save time through World Class Manager’s highly-focused, time-efficient approach so you can focus on what really matters – your impact as a leader.

Course Objectives

  • Learn how to get the best out of yourself and the best out of your people
  • Learn how to build a great leadership brand
  • Give your leadership a head start
  • Prepare yourself to be the best leader you can be
  • Discover new opportunities to enhance your impact
  • Gain a deep understanding of the organisation
  • Designing practical and replicable approaches to improving engagement, productivity and service delivery

Who Should Attend?

  • Managers
  • Senior leaders
  • CEO

Course Details/Schedule

Day 1

  • 21st century management
  • Create value for the organisation
  • Create and leverage highly engaged teams
  • Customer and stakeholder engagement
  • Great goal setting
  • Goals alignment with organisational business goalsand vision 
  • The features of good goals 
  • Team members motivation
  • Being a strategic leader
  • Communicating with executives and decision makers 

Day 2

  • Inspiring appraisals
  • Appreciative conversations
  • What a great ‘one to one’ looks like
  • Follow-up and reflection to support change
  • Managing upwards
  • Understanding manager’s perspective and needs
  • Acting as better partners to stakeholders – where both needs are met
  • Understanding customers
  • Better understand the needs of key stakeholders to deliver and even exceed expectations
  • Empathetic perspective to improve customer experience 
  • Current trends, changing market conditions and new innovations

Day 3

  • Optimising your time
  • Prioritization techniques 
  • Managing emails, meetings, and conference calls
  • Better meetings, better results
  • Learn how to create meetings that add value for everyone
  • Personal impact in meetings 
  • Best practice into how to prepare, execute and follow up meetings

Day 4

  • Improving communication
  • Messaging meaningfulness
  • Transparency and understanding of new initiatives
  • Presenting with presence
  • Impact, clarity and presence
  • Audience needs
  • Engage hearts and minds and bring content to life
  • Best in class preparation techniques

Day 5

  • Creating a stand out team
  • People engagement driving high performance
  • Become a role model for others
  • Challenge oneself towards continual improvement
  • Future aspirations of your team members
  • A framework to consider both individual and team development