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20 - MLC - Management and Leadership

MLC-ON 113 - Balanced Score Cards & Key Performance Indicators (3 Days)

Code Start Date Duration Venue Fees
MLC-ON 113 23 August 2021 3 Days Online $ 1170 Registration Form Link
MLC-ON 113 20 September 2021 3 Days Online $ 1170 Registration Form Link
MLC-ON 113 11 October 2021 3 Days Online $ 1170 Registration Form Link
MLC-ON 113 15 November 2021 3 Days Online $ 1170 Registration Form Link
MLC-ON 113 13 December 2021 3 Days Online $ 1170 Registration Form Link


Course Description

Many organization have implemented performance measurement systems but have not benefited from the expected improvement that performance measurement can bring. This course provides the opportunity to re-visit and overhaul the measurement systems in your department or organization. The course provides a link between Mission and Action by working through success factors and performance measures. It differentiates between key performance indicators (KPIs), performance indicators, and different types of result indicator explaining to whom and how each should be reported and used. It also focuses on how to implement a successful Performance Measurement System, including Dashboards and Scorecards.

Course Objectives

  • Form a mechanism for managing corporate strategic goals
  • Establish a systematic approach to forming corporate targets
  • Develop a system of indicators covering all targets set by management
  • Ensure the appropriate controls for goal achievement
  • Align management decisions with long-term company goals
  • Establish a mechanism to choose the most effective projects for meeting set goals

Who Should Attend?

  • Managers 
  • Supervisors
  • Professionals, leaders and others responsible for goal/target setting/monitoring
  • Anyone who is involved in developing and implementing performance measures

Course Details/Schedule

Day 1

  • The need for performance measurement
  • Current methods of measurement and common failings
  • Performance measures, performance indicators, KPIs, results indicators and key result indicators
  • The Balance Scorecard (BSC) a concrete model for performance measurement
  • The Four Perspectives of Balance Scorecards: Financial, Customer, Internal Processes, Organisational Capacity
  • Building a strategy map 
  • Linking mission to actionBSC Automation and Performance Analysis

Day 2

  • The difference between measuring performance and managing it 
  • The purpose of using KPIs 
  • Procedural techniques for creating KPIs 
  • Characteristics of good KPIs 
  • The quality of KPIs 
  • The various uses of KPIs 
  • Resources of KPIs

Day 3

  • Quantitate and qualitative KPIs 
  • Efficiency and accuracy KPIs 
  • Operational KPIs: inputs, outputs, and impact 
  • Documenting KPIs 
  • Information synthesis 
  • Terminology index 
  • Sample documents 
  • Quality improvement of KPIs 
  • KPIs life cycle