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1 - MLC - Management and Leadership

MLC 160B - Project Management Monitoring and Evaluation: Metrics, KPI and Dashboards

Code Start Date Duration Venue
MLC 160B 23 October 2023 10 Days Cairo Registration Form Link
MLC 160B 18 December 2023 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Using project management as tool to achieve strategic objectives is an emerging trend. Organizations are starting to invest more in establishing and building PMOs to support, control and direct projects. In order to be able to do so, the PMO must use the proper tools to monitor and measure the progress of projects throughout the organization. In this course, trainees will have hands on experience on how to develop project metrics, KPIs and a control dashboard, in order to be able to monitor the progress in achieving the organization’s goals. 

Course Objectives

  • Identifying various techniques for effective measurement of project metrics and KPIs
  • Developing more complex project management metrics
  • Using project metrics when conducting project audits and performing project health checks
  • Differentiating between project metrics and KPIs
  • Developing project KPIs and applying them correctly
  • Creating value-based project metrics
  • Designing project dashboard

Who Should Attend?

  • Strategic planning heads
  • Project managers by profession
  • Portfolio and program managers
  • PMO managers

Course Details/Schedule

Day 1

  • The Driving Forces for Better Project Metrics
  • Executive View of Project Management
  • The OPM
  • Framework versus Methodology 
  • Defining Project Success
  • Common Project Failure Reasons
  • Project Health Checks

Day 2

  • Mission, vision and strategic goals 
  • Organizational strategic context 
  • Strategic mapping 
  • Evaluating organizational performance 
  • Performance management context 
  • What is work performance management 
  • Evaluating performance vs. performance management 
  • Performance measurement tools 
  • The outputs of performance management 
  • The basic elements of performance management 

Day 3

  • Employee’s smart goals formulation 
  • Strategic goals vs. annual goals 
  • The criteria of functional goals 
  • Different types of goals: strategic, operational and development) 
  • Behavioral skills and abilities management and evaluation 
  • Using behavioral goals in performance management 
  • Understanding performance levels and behavioral skills 
  • Measuring behavioral skills 

Day 4

  • Project Metrics
  • Understanding Project Metrics
  • Characteristics of Project Metrics
  • Project Metrics Categories and Types
  • Selecting the Right Project Metrics
  • Metrics and the Project Management Office (PMO)

Day 5

  • The process of creating metrics 
  • The criteria of creating metrics 
  • Sources and methodology of creating metrics 
  • The gap between the value and the created metric 
  • Smart digital metrics 
  • Balanced scorecards 
  • Common methods in identifying the baseline 
  • Traffic light system 
  • The challenges in dealing with metrics 

Day 6

  • Project Key Performance Indicators (KPIs)
  • The Need and Use for Project KPIs
  • The difference between measuring performance and managing it 
  • Procedural techniques for creating KPIs 
  • Characteristics of good KPIs 
  • Resources of KPIs 
  • KPIs Categories 
  • KPIs Selection 

Day 7

  • KPIs according to the company’s activities 
  • KPIs according to department’s specialty 
  • KPIs varies according to the establishment, department, and employees 
  • Introduction to terminology 
  • Post and Prior KPIs 
  • KPIs Measurement 
  • KPIs Interdependencies 
  • Top Project Management KPIs

Day 8

  • Operational KPIs: inputs, outputs, and impact 
  • Documenting KPIs 
  • Information synthesis 
  • Terminology index 
  • Sample documents 
  • Quality improvement of KPIs 
  • KPIs life cycle

Day 9

  • Managing Project Metrics and KPIs Using MS Project
  • Developing Earned Value Metrics and KPIs
  • Reports versus Views
  • Formatting Tables in a Report
  • Formatting Charts in a Report
  • Creating a Custom Report

Day 10

  • Project Dashboards
  • Dashboards and Scorecards
  • Benefits of Dashboards
  • Rules for Dashboards
  • Dashboard Design