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1 - MLC - Management and Leadership

MLC 110B - Management in Crises and Difficult Situations (10 Days)

Code Start Date Duration Venue
MLC 110B 18 September 2023 10 Days London Registration Form Link
MLC 110B 02 October 2023 10 Days Muscat Registration Form Link
MLC 110B 06 November 2023 10 Days Cairo Registration Form Link
MLC 110B 11 December 2023 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

The aim of emergency planning is to ensure that the safety of the organization if maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.

Course Objectives

  • Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Learning how to identify incidents and crises
  • Taking away step-by-step guidance on how to validate plans
  • Learning how to avoid mis-management and prevent the situation from exacerbating
  • Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

Who Should Attend?

  • Executives
  • Managers
  • Supervisors
  • Anyone who is or will be responsible for managing teams 

Course Details/Schedule

Day 1

  • What is crisis?
  • Identifying potential crises
  • Assessing the different crisis stages
  • The danger of reputation loss
  • The panic button

Day 2

  • A definition of leadership
  • What is crisis leadership?
  • Leadership’s role in a crisis
  • Maintaining control

Day 3

  • Preparing for crisis
  • Communication as crisis preparation
  • Caring and connecting as preparation for crisis
  • Managing internal and external communication during the crisis

Day 4

  • Planning with vision and values
  • Looking for signs of potential errors
  • Achieving effective error management
  • Creativity during hard times 
  • Problem solving techniques 

Day 5

  • Leadership after the crisis
  • Rebuild and reassure
  • Review and revise
  • Restore and reinvigorate


Day 6

  • Dealing with the Media
  • Caring and connecting as preparation for crisis
  • Standardizing communication
  • Managing internal and external communication during the crisis
  • Identifying priorities

Day 7

  • Forming your team
  • Establishing a core team
  • Establishing a support team
  • Crisis psychology
  • Maintaining a mood of calmness

Day 8

  • Driving decision processes in high-workload situations
  • Achieving effective error management
  • Using a disciplined problem solving method
  • Prepare and expenditure for recovery


Day 9

  • Your crisis checklist
  • Identify where you need help
  • Checking if the right resources in place
  • Setting boundaries

Day 10

  • Checking your procedures
  • Contents of your crisis management manual
  • Creating your own personal action plan for future development