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13 - MSE - Maintenance, Scheduling, Planning

MSE 180 - Root Cause Analysis (RCA)

Code Start Date Duration Venue Fees
MSE 180 13 December 2020 5 Days Istanbul $ 3950 Registration Form Link


Course Description

Root Cause Analysis (RCA) methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit nonconformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. This course could be applied on various fields including information technology (ITIL). 

Course Objectives

  • Learning how to establish an effective team environment for root cause analysis
  • Clarifying what the problem is and what is not
  • Beginning with that symptoms of the problem, mapping a trail from the symptom to the root cause(s)
  • Using data and investigative tools, identifying the root cause
  • Generating ideas to solve the root cause problem and select the most appropriate solution using decision matrices
  • Implementing measures to ensure the gains made are held
  • Recognizing common barriers to root cause analysis and apply techniques to overcome those barriers

Who Should Attend?

  • Front-line managers
  • Supervisors  
  • Technology consultant
  • System administrator
  • Problem managers
  • Team leaders
  • Safety and quality managers
  • Engineers
  • Maintenance personnel and managers
  • Technicians
  • Operations supervisors and personnel
  • Occurrence investigators
  • Anyone responsible for problem-solving or initiating improvements

Course Details/Schedule

Day 1

  • Overview of Root Cause Analysis
  • Form & Focus the Team
  • Common root cause analysis errors
  • Problem solving process
  • Defining the problem
  • Problem definition tools
  • Identify multiple problems 

Day 2

  • Find the Root Cause
  • Create a cause & effect diagram (or the fishbone diagram)
  • Explore chains of causes
  • Study interrelationships
  • Create timetables to find the proper solution
  • Use data analysis & investigative tools 
  • Identify root causes

Day 3

  • Fix the Root Cause
  • Propose potential solutions
  • Select the "best" solution
  • Conduct a reality test
  • Develop Action Plan to implement solution
  • Verify the solution

Day 4

  • Finalize the Solution
  • Validate the solution
  • Create evaluation systems 
  • Update documentation
  • Train
  • Start audits
  • Transfer knowledge

Day 5

  • Overcoming barriers
  • Five “why’s”
  • Fault tree analysis
  • Corrective action
  • Corrective action plan development