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52 - MISC - Miscellaneous Courses

MISC 237 - VIP Service Excellence: Protocols for Exceptional Hospitality

Code	Start Date	Duration	Venue
MISC 237	09 December 2024	5 Days	Istanbul	Registration Form Link
MISC 237	24 February 2025	5 Days	Istanbul	Registration Form Link
MISC 237	21 April 2025	5 Days	Istanbul	Registration Form Link
MISC 237	16 June 2025	5 Days	Istanbul	Registration Form Link
MISC 237	11 August 2025	5 Days	Istanbul	Registration Form Link
MISC 237	06 October 2025	5 Days	Istanbul	Registration Form Link
MISC 237	01 December 2025	5 Days	Istanbul	Registration Form Link

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Course Description

This comprehensive course in VIP Service Protocol equips professionals with the knowledge, skills, and strategies necessary to deliver unparalleled experiences to VIP clientele.

Participants will delve into the fundamentals of VIP service, understanding the unique needs and expectations of VIP clients and mastering the art of building strong, lasting relationships. Learners will explore personalized experience design, effective communication techniques, and crisis management strategies tailored to VIP situations.

Course Objectives

Understand the importance of VIP service in different industries and contexts.
Develop rapport and trust with VIP clientele through effective communication and personalized experiences.
Navigate challenging situations and crises with confidence and professionalism.
Integrate technology and innovation to enhance the VIP service experience while maintaining a personal touch.
Uphold legal and ethical standards while delivering VIP service excellence

Who Should Attend?

Hospitality Personnel
Customer Service Providers
Sales Officers
Event managers
Concierge Services Providers

Course Details/Schedule

Day 1

Introduction to VIP Service Protocol
The importance of VIP service in various industries
VIP clientele and their expectations
Fundamentals of VIP Service
Key principles of VIP service
The psychology of VIP clientele
Identifying different VIP customer personas

Day 2

Building Rapport with VIP Clients
Effective communication strategies
Active listening techniques
Establishing trust and loyalty
Personalized VIP Experience Design
Assessing individual VIP needs and preferences
Creating customized experiences
Implementing surprise and delight moments

Day 3

Handling VIP Requests and Complaints
Developing a proactive approach to anticipate needs
Resolving issues promptly and effectively
Turning complaints into opportunities for enhancement
Managing VIP Relationships
Maintaining confidentiality and discretion
Nurturing long-term relationships
Managing expectations and boundaries

Day 4

Luxury Service Etiquette
Protocol for formal and informal settings
Understanding cultural nuances
Dress code and grooming standards
Crisis Management for VIP Situations
Preparing for unexpected events
Maintaining composure under pressure
Salvaging relationships after a crisis

Day 5

Technology and Innovation in VIP Service
Utilizing technology to enhance the VIP experience
Integrating AI and automation without losing personal touch
Staying updated with industry trends and innovations
Legal and Ethical Considerations
Protecting client privacy and data
Compliance with regulations and industry standards
Handling sensitive situations ethically

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SAHARA Group Training and Consultancy INC (in Turkish: SAHARA Group Eğitim ve Danışmanlık AŞ)

Tax Office: Beyoğlu (Istanbul/Turkiye,Tax No: 7390525151 (Vergi Dairesi: Beyoğlu (İstanbul), Vergi No: 7390525151)

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06	TTC 115	5	Road Engineering Orientation Programme
07	TTC 120	5	Road Safety Management
08	TTC 125	5	Light Transit Rail Maintenance and Operations
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08	SRM 108	5	Process Safety Management (LOPA & SIL)
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37	SRM-ON 130	5	Emergency Response Planning (ERP)

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52 - MISC - Miscellaneous Courses

MISC 237 - VIP Service Excellence: Protocols for Exceptional Hospitality

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Course Objectives

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