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2 - HRC - Human Resources
HRC 167 - Interpersonal Effectiveness and Collaborative Employee Relationships
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| HRC 167 | 06 May 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 10 June 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 15 July 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 19 August 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 23 September 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 28 October 2024 | 5 Days | Istanbul | Registration Form Link |
| HRC 167 | 02 December 2024 | 5 Days | Istanbul | Registration Form Link |
Course Description
The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment. Thus, the significance of effective interpersonal skills in the workplace must not be underestimated.This essential course will provide delegates with the opportunity to review and expand their core interpersonal skills and to become more confident and effective when leading, making decisions and building a collaborative environment.
Course Objectives
- Discover an interpersonal skills model to create an action plan for the skills you want to develop
- Apply positive and productive communication techniques to various types of interactions by receiving feedback from others
- Create supportive workplace relationships
- Use strategies to successfully overcome tense situations and restore confidence in relationships
- Understand the communication cycle and manage team performance
- Identify problems and make effective decisions
Who Should Attend?
- Team and Project Leaders
- Supervisors
- Managers
- Anyone who is responsible for providing clear direction to others
Course Details/Schedule
Day 1
- Personal Leadership Style
- Overview of Interpersonal Skills in the Workplace
- Types of interpersonal styles and impacts to an organization
- The characteristic and quality of ideal interpersonal performer
- Interpersonal Skills Model
- Senge's Wheel of Learning
- Different management styles
Day 2
- Awareness of self and others
- Understanding emotional ıntelligence
- Expanding perceptions
- Encouraging innovation and learning
- Applying assertiveness
- Your assertive rights and how to stand up for them
- Building confidence for successful outcome
Day 3
- Effective communication skills
- Modern communication
- The communication cycle and its barriers
- Improving communication using the Johari Window
- Listening and hearing -the key to understanding
- Effective questioning techniques
- Persuasive body language tools
- Utilising rapport to build relationships
- Questioning techniques
Day 4
- Improve accountability
- Set up a framework/Plan for collaboration
- Metrics for building a successful collaborative team
- Developing teams aligned to the organizations vision
- Roles and behaviors of a successful team
- Shifting from silos to collaboration
- Strengthening Relationships with Feedback
- Expressing Gratitude and Appreciation
Day 5
- Principles of effective decision making and problem solving
- Practical problem solving tools and techniques
- Decision-making styles and when to use them
- Barriers to effective decision making
- Dealing with difficult ınterpersonal relationships
- Resolving conflict
- Binding Teams
- Interpersonal skills on virtual teams
