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2 - HRC - Human Resources

HRC 167 - Interpersonal Effectiveness and Collaborative Employee Relationships

Code Start Date Duration Venue
HRC 167 25 September 2023 5 Days Muscat Registration Form Link
HRC 167 16 October 2023 5 Days Istanbul Registration Form Link
HRC 167 13 November 2023 5 Days London Registration Form Link
HRC 167 11 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

 The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment. Thus, the significance of effective interpersonal skills in the workplace must not be underestimated.This essential course will provide delegates with the opportunity to review and expand their core interpersonal skills and to become more confident and effective when leading, making decisions and building a collaborative environment.

Course Objectives

  • Discover an interpersonal skills model to create an action plan for the skills you want to develop
  • Apply positive and productive communication techniques to various types of interactions by receiving feedback from others
  • Create supportive workplace relationships 
  • Use strategies to successfully overcome tense situations and restore confidence in relationships
  • Understand the communication cycle and manage team performance
  • Identify problems and make effective decisions

Who Should Attend?

  • Team and Project Leaders
  • Supervisors
  • Managers
  • Anyone who is responsible for providing clear direction to others

Course Details/Schedule

Day 1

  • Personal Leadership Style 
  • Overview of Interpersonal Skills in the Workplace
  • Types of interpersonal styles and impacts to an organization
  • The characteristic and quality of ideal interpersonal performer
  • Interpersonal Skills Model
  • Senge's Wheel of Learning
  • Different management styles 

Day 2

  • Awareness of self and others
  • Understanding emotional ıntelligence
  • Expanding perceptions
  • Encouraging innovation and learning
  • Applying assertiveness 
  • Your assertive rights and how to stand up for them 
  • Building confidence for successful outcome

Day 3

  • Effective communication skills
  • Modern communication
  • The communication cycle and its barriers 
  • Improving communication using the Johari Window 
  • Listening and hearing -the key to understanding 
  • Effective questioning techniques 
  • Persuasive body language tools 
  • Utilising rapport to build relationships
  • Questioning techniques

Day 4

  • Improve accountability 
  • Set up a framework/Plan for collaboration
  • Metrics for building a successful collaborative team
  • Developing teams aligned to the organizations vision
  • Roles and behaviors of a successful team
  • Shifting from silos to collaboration
  • Strengthening Relationships with Feedback
  • Expressing Gratitude and Appreciation

Day 5

  • Principles of effective decision making and problem solving
  • Practical problem solving tools and techniques
  • Decision-making styles and when to use them
  • Barriers to effective decision making
  • Dealing with difficult ınterpersonal relationships
  • Resolving conflict
  • Binding Teams
  • Interpersonal skills on virtual teams