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21 - HRC - Human Resources


HRC 167 - Interpersonal Effectiveness and Collaborative Employee Relationships

Code Start Date Duration Venue
HRC 167 05 September 2022 5 Days Istanbul Registration Form Link
HRC 167 31 October 2022 5 Days Istanbul Registration Form Link
HRC 167 26 December 2022 5 Days Istanbul Registration Form Link
Please contact us for fees

 

Course Description

 The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders. Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment. Thus, the significance of effective interpersonal skills in the workplace must not be underestimated.This essential course will provide delegates with the opportunity to review and expand their core interpersonal skills and to become more confident and effective when leading, making decisions and building a collaborative environment.

Course Objectives

  • Discover an interpersonal skills model to create an action plan for the skills you want to develop
  • Apply positive and productive communication techniques to various types of interactions by receiving feedback from others
  • Create supportive workplace relationships 
  • Use strategies to successfully overcome tense situations and restore confidence in relationships
  • Understand the communication cycle and manage team performance
  • Identify problems and make effective decisions
 

Who Should Attend?

  • Team and Project Leaders
  • Supervisors
  • Managers
  • Anyone who is responsible for providing clear direction to others
 

Course Details/Schedule

Day 1

  • Overview of Interpersonal Skills in the Workplace
  • Types of interpersonal styles and impacts to an organization
  • The characteristic and quality of ideal interpersonal performer
  • Interpersonal Skills Model
  • Senge's Wheel of Learning
  • Different management styles 

Day 2

  • Awareness of Self and Others
  • Understanding Emotional Intelligence
  • Expanding Perceptions
  • Effective Communication Skills
  • The communication cycle and its barriers
  • Improving communication using the Johari Window
  • Questioning techniques
  • Persuasive body language tools
  • Utilizing rapport to build relationships

Day 3

  • Modern Communication
  • Embrace social media in communication 
  • The benefits and virtues of over-communication
  • Improve accountability 
  • Set up a framework/Plan for collaboration
  • Metrics for building a successful collaborative team
 

Day 4

  • Developing teams aligned to the organizations vision
  • Roles and behaviors of a successful team
  • Shifting from silos to collaboration
  • Principles of effective decision making and problem solving
  • Practical problem solving tools and techniques
  • Decision-making styles and when to use them
  • Barriers to effective decision making

Day 5

  • Cultivating Trust
  • Strengthening Relationships with Feedback
  • Expressing Gratitude and Appreciation
  • Dealing with Difficult Interpersonal Relationships
  • Resolving Conflict
  • Binding Teams
  • Interpersonal Skills on Virtual Teams