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23 - SRM - Safety and Occupational Health
SRM 138 - Strategic Crisis Management & Emergency Response Planning (ERP)
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| SRM 138 | 14 October 2024 | 5 Days | Istanbul | Registration Form Link |
| SRM 138 | 18 November 2024 | 5 Days | Istanbul | Registration Form Link |
| SRM 138 | 23 December 2024 | 5 Days | Istanbul | Registration Form Link |
Course Description
Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information, at the right time, and at the right level of detail, to make the right decisions. The value of good crisis leadership has been proven over past years. It is accepted that the increasing range of potential incidents and emergencies which could affect business, disrupt production and affect global reputation are becoming increasingly complicated.This training course will teach you that strategic crisis management is the identification, selection and implementation of yours, and the organisation’s goals and objectives, and how utilising your authentic leadership qualities you will be able to deliver great outcomes so successfully dealing with any crisis.
Course Objectives
- Understanding the knowledge of strategic crisis management
- Learning how to develop strategies so work team respond efficiently and effectively
- Analysing five deadly leadership behaviours and six winning strategies in a crisis
- Identifying the implementation of the five major functional areas of incident command systems
- Planning for more beneficially rewarding multi-agency exercises
- Understanding the advanced techniques that will improve leadership performance at that critical time
Who Should Attend?
- Security Management Professionals
- Line Managers and Supervisors
- Health, Safety and Environment personnel
- Operation, Asset and Facility Professionals
- Risk, Marketing and Insurance Professionals
- Anyone who have been allocated crisis management tasks
Course Details/Schedule
Day 1
- Strategic Crisis Management
- Consider the complete range of risks to your organisation
- CMT and ERT - roles & responsibilities
- Assessing the different crisis stages of crisis evolution
- Leadership’s role in a crisis
- Five deadly Leadership behaviours & six winning strategies
- Denial-curve' and 'group-think' syndromes
Day 2
- Security management & asset protection
- Why some companies fail, and others survive
- Self-evaluation questionnaire
- Emergency Response Plans (developing, improving & implementing)
- Steps of creating an ERP
- Deciding on policy
- Business Continuity Management (BCM) strategies
Day 3
- Incident Command Systems (ICS)
- Crisis management, essential elements for success
- Emergency communication centres
- Avoiding the ten most common mistakes
- Reputation management - managing social media
- Press conference
- Guidance on how to conduct TV interviews
- Case studies
Day 4
- Alerting and warning
- Evacuation strategies
- Major incident simulation
- Psychological & welfare concerns in crisis management
- How to improve staff morale and confidence in the process
- Dealing with victims and their families
- Dealing with other affected persons
- Case studies
Day 5
- Programme of learning and of validating plans and procedures
- How to get advantageous results
- Post Incident evaluations
- De-briefing skills, managing hot & cold de-briefs
- Critique report writing
- Returning to normal operations after the crisis
