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13 - PRJ - Project Management


PRJ-ON 150 - Advanced Project Stakeholder Management

Code Start Date Duration Venue Fees
PRJ-ON 150 29 August 2021 5 Days Online $ 2450 Registration Form Link
PRJ-ON 150 26 September 2021 5 Days Online $ 2450 Registration Form Link
PRJ-ON 150 24 October 2021 5 Days Online $ 2450 Registration Form Link
PRJ-ON 150 21 November 2021 5 Days Online $ 2450 Registration Form Link
PRJ-ON 150 19 December 2021 5 Days Online $ 2450 Registration Form Link
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Course Description

Stakeholder Management and Communications course is to enable project personnel to effectively manage stakeholder interests, influence and expectations.

The key benefit of Stakeholder Engagement is that it requires project managers to see the bigger picture rather than getting stuck in a foxhole.

It also challenges them to acknowledge rather than deny the inherent conflicts of interest that exist between different groups and develop the high level competency (emotional, political and leadership intelligence) required to manage diversity.    

Course Objectives

  • Improving the quality of projects 
  • Understanding stakeholders’ goals and priorities
  • Communicating with stakeholders and anticipating their reaction
  • Winning wide support by demonstrating the mutual benefits 
  • Creating a Stakeholder Engagement Plan

Who Should Attend?

  • Project managers
  • Functional managers 
  • Business leaders
  • Mid-level manager
  • Project managers who need to learn the critical leadership skills 

Course Details/Schedule

Day 1

  • Overview of basic stakeholder management
  • Politics of projects
  • Culture of stakeholders
  • Principles of effective teamwork
  • Communications
  • Negotiations
  • Decision-making

Day 2

  • Stakeholder analysis
  • Stakeholder’s classification 
  • Internal stakeholders
  • External stakeholders
  • Phantom stakeholders
  • Key competence indicators

Day 3

  • Managing a stakeholder community
  • An organizational network analysis 
  • Assess influence of stakeholders 
  • Salience model
  • Power/interest grid
  • Power/influence grid
  • Power/impact grid

Day 4

  • Stakeholders’ expectations
  • Stakeholder engagement matrix
  • Levels of engagement 
  • Net promoter score
  • Influencing outcomes 
  • Tools to track stakeholders

Day 5

  • Communication with stakeholders 
  • Consulting, negotiating and selling skills
  • Communicating change and handling conflict
  • Conducting effective stakeholder meetings
  • Delivering bad news
  • Dealing with cultural challenges
  • Managing conflicts