Course Details/Schedule

Day 1

• Defining the role of the office manager 
• Key tasks of an office manager
• Work flow and working stations
• Workplace security
• Maintaining a good organizational environment
• Communication models

Day 2

• Interpersonal communication
• From interpersonal towards organizational communication
• The different levels of business communication 
• The art of persuasion

Day 3

• Writing Skills from linguistic perspectives
• Arabic Report Vs English Report.
• Three approaches to business writing
• Gathering and organizing data
• Writing report blueprints and outlines
• Forming clear and organized reports (TOC)

Day 4

• Writing an accurate and effective report 
• The types of business reports 
• The basic elements of business reports
• Steps to writing an effective business report
• Technical skills in preparing reports

Day 5

• Essential rules for preparing reports
• The difference between informative reports and analytical reports
• The three basic steps in writing a managerial report
• Reports different criteria
• Understanding the informative reports
• Understanding the analytical reports

Day 6

• Creative ways for presenting reports 
• Different types of business letters
• Writing business letters effectively
• Negotiation skills
• Conflict resolution – suggested strategy and outcomes
• Dealing with different types of personalities

Day 7

• Appointment setting
• Handling visitors effectively
• Making travel arrangements
• Business meetings
• Events arrangement

Day 8

• Effective decision making 
• Tools that support decision makers
• Problem solving techniques
• The Six Thinking Hats
• Brainstorming rules and techniques

Day 9

• Business documentation
• Bookkeeping
• Filing systems
• Filling electronic or paper documents
• Naming records  
• Reviewing and destroying records

Day 10

• Personal skills for secretary
• Critical thinking
• Managing time effectively
• How to prioritize 
• Handling work stress and preventing job burnout
• Maintaining a work-life balance