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24 - CSM - Public Relations, Communication Skills & Office Management


CSM 401KL - Advanced Office Management & Effective Administration Skills

Code Start Date Duration Venue
CSM 401KL 13 January 2025 5 Days Istanbul Registration Form Link
CSM 401KL 10 February 2025 5 Days Istanbul Registration Form Link
CSM 401KL 10 March 2025 5 Days Istanbul Registration Form Link
CSM 401KL 07 April 2025 5 Days Istanbul Registration Form Link
CSM 401KL 05 May 2025 5 Days Istanbul Registration Form Link
CSM 401KL 02 June 2025 5 Days Istanbul Registration Form Link
CSM 401KL 28 July 2025 5 Days Istanbul Registration Form Link
CSM 401KL 25 August 2025 5 Days Istanbul Registration Form Link
CSM 401KL 22 September 2025 5 Days Istanbul Registration Form Link
CSM 401KL 20 October 2025 5 Days Istanbul Registration Form Link
CSM 401KL 17 November 2025 5 Days Istanbul Registration Form Link
CSM 401KL 08 December 2025 5 Days Istanbul Registration Form Link
Please contact us for fees

 

Course Description

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

In this programme you will learn how to prioritise your daily responsibilities to achieve maximim output and

Streamline your work practices and office environment. You will also be able to communicate effectively and assertively at all levels.

Understand yourself and others thereby improving interactions and relationships

Use techniques to help you think creatively, solve problems, plan, and make decisions

Course Objectives

  • Learn how to prioritise and cope with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace
  • Understand and develop intrapersonal and interpersonal skills

Who Should Attend?

  • Office Managers
  • Team leaders
  • Adminstrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s

Course Details/Schedule

Day 1

  • Introductions – Getting to know each other
  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • The secret to working smarter rather than harder
  • Using high leverage activities to achieve more in less time
  • Controlling, prioritising and organising your work
  • Making a long term plan to create the best office in the company!
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

Day 2

  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision Making tools
  • Managing meetings effectively
  • Keeping minutes of a meetings
  • Working with more than one manager

Day 3

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

Day 4

  • Listening skills – seeking to understand before being understood
  • The number one reason we don’t listen well
  • Creating a professional image
  • Leadership skills
  • Knowing and accepting yourself as a leader
  • Making things happen from anywhere in the organization
  • How to make presentations with confidence and power
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group
  • Painless methods for giving corrective feedback
  • Best practices for delivering positive feedback

Day 5

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development - where to go from here

 

ETABS and SAFE. Training 24 CCE 210 5 SAP 2000. Training 25 CCE 305 5 Quality Assurance in Pavement Construction 26 CCE 401 5 Construction Project Management 27 CCE 402 10 Construction Project Management (10 Days) 28 CCE 403 5 Construction Project Management-Intensive 29 CCE 405 5 Principles of Construction Project Management 30 CCE 406 10 Principles of Construction Project Management (10 Days) 31 CCE 410 10 Construction Project and Risk Management (10 days) 32 CCE 411 5 Project & Contract Management for Marine Construction 33 CCE 412 5 Application of GIS in Construction Management 34 CCE 415 4 Sustainable Water Management Techniques, Innovation and Solution (4 Days) 35 CCE 419 5 Construction Management of Hydraulic Projects 36 CCE 420 5 Water Project Management 37 CCE 421 10 Modern Technologies in the Supervision and Quality Control of Irrigation Projects and Dealing with Contractors (10 Days) 38 CCE 422 5 Rapid Earthquake Hazard Evaluation of Buildings 39 CCE 425 10 Practical Application of Computers in Structural Engineering (10 Days) 40 CCE 428 5 Survey & Profile Using Total Station 41 CCE 430 5 Bridge Construction and Maintenance 42 CCE 435 5 Bridge Inspection and Maintenance 43 CCE-A 410 10 إدارة المشاريع الهندسية -10 أيام
21 - TTC - Transportation and Traffic Control
22 - ADV - Architectural Design and Visualization
23 - SRM - Safety and Occupational Health
24 - CSM - Public Relations, Communication Skills & Office Management
25 - TEM - Training and Education Management
26 - CMR - Customer Relations