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24 - CSM - Public Relations, Communication Skills & Office Management
CSM 401KL - Advanced Office Management & Effective Administration Skills
Code | Start Date | Duration | Venue | |
---|---|---|---|---|
CSM 401KL | 13 January 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 10 February 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 10 March 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 07 April 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 05 May 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 02 June 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 28 July 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 25 August 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 22 September 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 20 October 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 17 November 2025 | 5 Days | Istanbul | Registration Form Link |
CSM 401KL | 08 December 2025 | 5 Days | Istanbul | Registration Form Link |
Course Description
To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.
In this programme you will learn how to prioritise your daily responsibilities to achieve maximim output and
Streamline your work practices and office environment. You will also be able to communicate effectively and assertively at all levels.
Understand yourself and others thereby improving interactions and relationships
Use techniques to help you think creatively, solve problems, plan, and make decisions
Course Objectives
- Learn how to prioritise and cope with multiple tasks
- Learn how to think as a manager – planning, making decisions and solving problems
- Learn how to improve their communication skills to enhance their relationships
- Learn to manage your thoughts and feelings and improve self-confidence
- Learn how to be assertive and therefore more effective in the workplace
- Understand and develop intrapersonal and interpersonal skills
Who Should Attend?
- Office Managers
- Team leaders
- Adminstrators
- Supervisors
- Secretaries
- Support Staff
- PA’s
Course Details/Schedule
Day 1
- Introductions – Getting to know each other
- Understanding and clarifying purpose, vision and mission
- External and internal customer service
- The secret to working smarter rather than harder
- Using high leverage activities to achieve more in less time
- Controlling, prioritising and organising your work
- Making a long term plan to create the best office in the company!
- Streamlining your office systems
- Getting your paperwork under control
- Making your office user friendly and efficient
Day 2
- Harnessing the power of the mind – through Mind Mapping Techniques
- Right brain/left brain theory
- Managing larger projects to meet deadlines
- Planning skills – using a Gannt chart to chart work progress
- Problem solving techniques
- Becoming more proactive
- Decision Making tools
- Managing meetings effectively
- Keeping minutes of a meetings
- Working with more than one manager
Day 3
- Common communication mistakes
- Different styles of communication
- Communicating with Confidence
- Learning to be more assertive
- Win-win conflict resolution
- The most effective way to say no
- Understanding and using body language
- Understanding gender differences in communication
- Overcome biases and discomfort associated with exercising power
- Understanding different personality types and how to deal with them
- How to create an effective working relationship with any kind of boss
Day 4
- Listening skills – seeking to understand before being understood
- The number one reason we don’t listen well
- Creating a professional image
- Leadership skills
- Knowing and accepting yourself as a leader
- Making things happen from anywhere in the organization
- How to make presentations with confidence and power
- Overcoming the fear of public speaking
- Learn the essentials of planning a presentation
- How to hold the attention of a group
- Painless methods for giving corrective feedback
- Best practices for delivering positive feedback
Day 5
- Understanding the main causes of stress
- How to build self-confidence and strength the ability to respond to difficult situations
- How to relax and refresh the mind and body
- The signs, symptoms, causes and triggers to stress
- Why stress is a powerful messenger
- How to break the vicious cycle of stressful thinking
- The essential skills of emotional intelligence
- Using emotional intelligence at work
- Transforming fear and negativity and reactive-ness
- Becoming a more proactive, responsible and self-aware person
- Continuing Professional Development - where to go from here