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24 - CSM - Public Relations, Communication Skills & Office Management


CSM-ON 106 - Communication & Writing Skills (3 Days)

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Course Description

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.

Course Objectives

  • Identifying the range of communication used in business
  • Identifying effective and ineffective communication
  • Identifying and handling barriers in communication
  • Understanding how to conduct successful business meetings
  • Identifying and appreciating the techniques that can improve your personal communication skills

Who Should Attend?

  • Supervisors
  • Managers
  • Executives
  • Anyone who needs to improve his/her communication skills 

Course Details/Schedule

Day 1

  • The various business communication styles
  • Businesses communication with customers
  • Internal and external communication 
  • Communication is a single direction
  • Identifying suitable communication styles for a particular task/situation
  • The main characteristics of effective communication
  • Techniques for effective communication

Day 2

  • Non-verbal communication
  • When to use individual and group meetings  
  • Selecting meeting attendees and agenda
  • How meetings best achieve their aims
  • Presenting information during the meeting
  • Minutes keeping 

Day 3

  • The essential skills for business writing
  • The methods of gathering and organizing data
  • Writing reports
  • Business letters
  • Emails and correspondences 
  • Invitations