(Click Category to List Courses)

22 - CSM - Public Relations, Communication Skills & Office Management


CSM 106 - Communicating & Dealing with Others

Code Start Date Duration Venue Fees
CSM 106 21 June 2021 5 Days Istanbul $ 3450 Registration Form Link
CSM 106 16 August 2021 5 Days Istanbul $ 3450 Registration Form Link
CSM 106 13 September 2021 5 Days Istanbul $ 3450 Registration Form Link
CSM 106 11 October 2021 5 Days Istanbul $ 3450 Registration Form Link
CSM 106 08 November 2021 5 Days Istanbul $ 3450 Registration Form Link
CSM 106 06 December 2021 5 Days Istanbul $ 3450 Registration Form Link
DOWNLOAD PDF

 

Course Description

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications.

Course Objectives

  • Identifying the range of communication used in business
  • Identifying effective and ineffective communication
  • Identifying and handling barriers in communication
  • Understanding how to conduct successful business meetings
  • Identifying and appreciating the techniques that can improve your personal communication skills

Who Should Attend?

  • Supervisors
  • Managers
  • Executives
  • Anyone who needs to improve his/her communication skills 

Course Details/Schedule

Day 1

  • What is communication? 
  • Businesses communication with customers
  • The importance of communicating effectively
  • Handling different types of people
  • Communication is a single direction 
  • Political barriers to communication
  • Business design barriers to effective communication

Day 2

  • Identifying suitable communication styles for a particular task/situation
  • The main characteristics of effective communication
  • The difference between sending a message and communicating it
  • Techniques for effective communication
  • Observance
  • Clarity and brevity
  • Listening and understanding

Day 3

  • Non-verbal communication
  • Emotional Intelligence
  • Self-Efficacy & self-confidence
  • Providing Feedback
  • How technology assists with communication
  • Effective use of body language 

Day 4

  • Communication at certain situations 
  • Meetings management 
  • Presentations 
  • Events and conferences 
  • Reports and evaluations 
  • Questioning skills

Day 5

  • Conflicts management
  • Several causes of workplace conflict
  • Habits of unfavorable people 
  • What happens when we interact with difficult people?
  • Strategies to dealing with difficult people
  • Controlling negative emotions 
  • Bringing political civility into the workplace
  • Consistent and fair treatment of people's opinions
  • Health and wellness
  • Proactive conflict management