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28 - ISO - ISO (Standardization) Programs
ISO 105 - ISO 20001 IT Services Management System
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| ISO 105 | 09 December 2024 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 20 January 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 17 February 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 17 March 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 14 April 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 12 May 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 09 June 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 07 July 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 04 August 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 01 September 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 27 October 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 24 November 2025 | 5 Days | Istanbul | Registration Form Link |
| ISO 105 | 15 December 2025 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
An IT Service Management System ensures the effective operation and delivery of IT services to clients, ensuring exceptional client satisfaction. This course teaches a general understanding of the concepts of the ISO 20001 standard and how it provides a framework for the adoption of an integrated process approach to effectively deliver information technology services to meet business and customer requirements.
Course Objectives
- Understanding the concept of “IT Service Management”
- Being able to adopt ISO 20001 standard for IT management systems
- Being familiar with requirements of ISO 20000 – 1 and ISO 20000 – 2
- Understanding certification process for ISO/IEC 20000 – 1 and ISO 20000 – 2
Who Should Attend?
- Supervisors
- IT managers
- Executives
- Auditors
- Anyone involved in the service management systems
Course Details/Schedule
Day 1
- Overview of IT infrastructure & library
- Terms and definitions
- Contents of ISO 20001
- Service management system general requirements
- Management responsibility
Day 2
- Documentation management
- Resource management
- Service management system planning and implementation
- Relational process
- Control process
- Resolution processes
Day 3
- Change management
- Planning, design and development of new or changed services
- Transition of new or changed services
- Service delivery processes
- Service level management
- Service reporting
- Service continuity and availability requirements, plans, monitoring and testing
Day 4
- Budgeting and accounting for services
- Capacity management
- Information security management
- Business relationship management
- Supplier management
Day 5
- Incident and service request management
- Problem management
- Configuration management
- Release and deployment management
