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50 - LONG - Long-Term Programs


LONG 513 - Office Management Skills (26 Weeks)

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Course Description

A professional office manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help you develop an assertive and organized approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives

 Note:"The minimum number of participants to conduct this course is 3 person"

Course Objectives

  • Understanding best practice in key office procedures
  • Learning roles and responsibilities of office personnel
  • Being familiar with the working relationships
  • Developing personal organization and interpersonal skills
  • Being able to manage office communications and meetings
  • Learning how to manage time and prioritize structures
  • Being familiar with staff performance and motivation

Who Should Attend?

  • Office administrators 
  • Office managers  
  • Secretaries 
  • Records officers 
  • Events planners/designers 
  • Event managers  
  • Project coordinators      
  • Office managers/HR officers 
  • Supervisors   
  • Customer service personnel  
  • Procurement officers
  • Anyone who is responsible for the operation of the office

Course Details/Schedule

Week 1

The office

  • The modern office
  • The office
  • The business enterprise
  • The different kinds of business enterprise
  • The business organization:
  • The most common forms of business organization
  • The sizes of business organization
  • The five elements of a business organization (5 M’s)
  • The business information
  • The office staff
  • The office workers
  • The factors to be considered when choosing the kind of company you want to be connected with
  • The two kinds of business entity
  • What are the different government exams that a secretarial graduate should take and pass?
  • Advantages of office work
  • Specific skill requirements for office jobs
  • Categories of office career and job classifications under each category
  • Duties and responsibilities of office workers
  • Student activities

Week 2

Defining the role of the office manager

  • Understanding the core components of the office manager role:
  • Functions
  • Roles
  • Responsibilities
  • Clarifying expectations
  • Identifying common issues and challenges
  • Student activities

Week 3

Week 4

Week 5

Week 6

Week 7

Week 8

Week 9

Week 10

Week 11

Week 12

Week 13

Week 14

Week 15

Week 16

Week 17

Week 18

Week 19

Week 20

Week 21

Week 22

Week 23

Ethics in the workplace

  • Ethical dilemmas
  • Confidentiality and disclosure of company information to external parties
  • A guide to accepting or offering gifts or favors
  • Correct actions when a bribe is solicited by a customer, client or supplier
  • Appropriate use of the organization recourses
  • Respecting Racial & Ethnic Differences in the Workplace
  • Handling personal issues in the workplace
  • Student activities

Week 24

Week 25

Week 26