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50 - ACC- Accredited Courses

IBS 502 - Business Communications (by IBS, UK)

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Course Description

The growing demands of the high powered global business environment requires new and up to date soft business skills from current and future employees which are necessary requirements to empower any organization. Participants will be able to embark confidently on a successful business career. At the same time, businesses will benefit as their staff engages with topics that are at the forefront of modern day business techniques. In this course participants will be introduced to different types of business communications; identification and overcoming of communication barriers; and communication techniques available.   

Course Objectives

  • Identifying and appreciating the range of communication used in a business
  • Appreciating effective and ineffective communication
  • Identifying where and when barriers to communication exist.
  • Understanding how to conduct successful business team meetings.
  • Identifying and applying techniques which will improve your personal communication skills

Who Should Attend?

  • Managers
  • Team leaders
  • Supervisors
  • Anyone who needs to communicate effectively within and outside a business

Course Details/Schedule

Day 1

  • Communication styles and techniques
  • Effective communication with customers 
  • Importance of effective communications 
  • Internal communication (vertical and horizontal) 

Day 2

  • Selection of best communication style
  • Clear, concise, and polite in communication. 
  • Communication is a single direction 
  • Techniques that can aid communication

Day 3

  • Non-verbal communication.
  • Political barriers to communication within organisations 
  • Business design and effective communications 
  • Technology and communications

Day 4

  • Individual (one-to-one) and team meetings
  • Meeting invitation and agenda setting 
  • Achieving meetings' aims 
  • Information presentation in meetings

Day 5

  • Matching preferred personal communication style with business's style
  • Being understood then understand 
  • Presentations 
  • Effective communications and conflict resolution