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50 - ACC- Accredited Courses

IBS 506 - People Skills in Business (by IBS, UK)

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Course Description

The growing demands of the high powered global business environment requires new and up to date soft business skills from current and future employees which are necessary requirements to empower any organization. Participants will be able to embark confidently on a successful business career. At the same time, businesses will benefit as their staff engages with topics that are at the forefront of modern day business techniques. In this course participants will be introduced to common key issues that arise when dealing with people; dealing with teams and conflicts; and self others management.

Course Objectives

  • Recognizing why people skills are vital to your organisation’s success
  • Appreciating the importance of self-management and working with differences
  • Identifying and dealing confidently with conflict
  • Working effectively with and in teams
  • Understanding how to communicate effectively with people

Who Should Attend?

  • Managers
  • Supervisors
  • Team leaders
  • Career developers
  • Anyone with interest to increase harmony among team members and teams

Course Details/Schedule

Day 1

  • Employees; a vital asset to a business
  • Own self-management
  • Positive work attitude 
  • Having a good rapport with your team 

Day 2

  • Your particular style of management and leadership 
  • Aligning management and leadership style to particular business environments 
  • Developing your potential 
  • Working with people with different styles and methods

Day 3

  • Addressing conflict and disagreement in work
  • Listening without judgements 
  • Expected conventions and procedures 
  • Communicating difficult decisions

Day 4

  • Defining projects and team setup
  • Selection of team members
  • Building team spirit and trust 
  • Focussing on task at hand 

Day 5

  • The range of communication options available to a business 
  • Selecting the correct modes of communication 
  • Constructive feedback 
  • Own communication strengths and weaknesses