(Click Category to List Courses)
5 - FNB - Finance and Banking
FNB 215 - Powerful Debt Collecting Techniques
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| FNB 215 | 22 April 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 20 May 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 24 June 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 15 July 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 12 August 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 09 September 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 07 October 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 04 November 2024 | 5 Days | Istanbul | Registration Form Link |
| FNB 215 | 02 December 2024 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
Debt collection is critical to a company’s financial health. It might be a tough task to do, though. Therefore, effective debt collection strategies need to be implemented in order to avoid financial problems. In this course, participants will be introduced to these strategies, learning how to organize and prioritize their debts, and getting them paid easily. They will learn how to avoid troubles, what to do in case things get hard, and how to solve dispute.
Course Objectives
- Collecting overdue customer invoices effectively
- Reducing the current customer debt
- Contacting customers in a systematic way
- Increasing agents’ debt collection rate
- Dealing with broken promises
Who Should Attend?
- Professionals in collections
- Accountants
- Finance officers
- Customer service professionals
- Managers
- Supervisors
Course Details/Schedule
Day 1
- Definition of debt collection
- Associated harassment and deceptive practices
- Fair Debt Collection Practices Act (FDCPA)
- Setting up Billing System
- Request Validation
Day 2
- Expecting late and non-payments
- Ranking accounts to prioritize them
- Ethical considerations for collection attorneys
- Motivating slow pays, large accounts and big clients
- Poor debt management consequences
- Balancing act
Day 3
- Collection Effectiveness Index (CEI)
- Analyzing the operating and cash cycles
- Managing AR through portfolio strategy
- Analyzing the size, composition and complexity of AR portfolio
- Formulating an approach for specific portfolio segments
Day 4
- Negotiating verbal agreements with debtors
- How to communicate with consumers
- Reminder letters
- Personal visit
- Post-mortem of bad debts
- Negotiating the amount
- Negotiating time and procedure of payment
- Addressing debtors' responses
- How to handle difficult customers
Day 5
- Strategies in dispute management
- Claims Court
- Gathering information
- Supporting documentation
- Selling Accounts Receivable
- Credit report
