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5 - FNB - Finance and Banking

FNB 236 - Debt Collection, Recovery, Negotiation and Credit Control Management

Code	Start Date	Duration	Venue
FNB 236	16 December 2024	5 Days	Istanbul	Registration Form Link
FNB 236	13 January 2025	5 Days	Istanbul	Registration Form Link
FNB 236	10 February 2025	5 Days	Istanbul	Registration Form Link
FNB 236	10 March 2025	5 Days	Istanbul	Registration Form Link
FNB 236	07 April 2025	5 Days	Istanbul	Registration Form Link
FNB 236	05 May 2025	5 Days	Istanbul	Registration Form Link
FNB 236	30 June 2025	5 Days	Istanbul	Registration Form Link
FNB 236	28 July 2025	5 Days	Istanbul	Registration Form Link
FNB 236	25 August 2025	5 Days	Istanbul	Registration Form Link
FNB 236	22 September 2025	5 Days	Istanbul	Registration Form Link
FNB 236	20 October 2025	5 Days	Istanbul	Registration Form Link
FNB 236	17 November 2025	5 Days	Istanbul	Registration Form Link
FNB 236	15 December 2025	5 Days	Istanbul	Registration Form Link

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Course Description

This course is designed to provide participants with a comprehensive understanding of debt collection, recovery, negotiation, and credit control management. Participants will learn about the legal and regulatory framework governing debt collection practices, as well as develop effective strategies for negotiating with debtors to recover outstanding debts.

The course will cover best practices for credit control management, including techniques for preventing future debt issues and improving overall financial health. Participants will also enhance their communication and interpersonal skills to effectively deal with debtors and creditors in a professional manner.

Course Objectives

Understand the legal and regulatory framework surrounding debt collection and recovery.
Develop effective strategies for negotiating with debtors to recover outstanding debts.
Learn best practices for credit control management to prevent future debt issues.
Enhance communication and interpersonal skills to effectively deal with debtors and creditors.
Improve financial analysis skills to assess the creditworthiness of debtors and make informed decisions.
Gain knowledge of different debt collection techniques and tools to maximize recovery rates.

Who Should Attend?

Collection Officers
Sales & Marketing Executives
Credit Officers & Analyst
Business Owners and Operations
Customer service and Relationship managers

Course Details/Schedule

Day 1

Types of Debt Collectors
Debt Recovery Process
Initial consultation
Due diligence
Issue of letter of demand
Awaiting response and negotiate
Court related processes
Measures Reducing Bad Debt Recovery
Thorough customer background check
Release of goods after payment clearance
Shipping of goods after direct deposit payment
Regular invoicing
Clear payment instructions and terms on invoices
Regular contact with customers

Day 2

Effective Debt Collection Strategies
Alternate but flexible payment terms
Customer-oriented operations
Up-to-date communications
Applied analytics
Centralized debt collection systems
Challenges Affecting Debt Collection Operations
Increased focus of regulators
Ineffective debt collection systems
Inefficient customer segmentation
Lack of proper tools
Lack of a consolidated borrower-centric approach
Multi-product, multi-channel, multi-debt obligations

Day 3

Debt Collection Agency Functions
Tracing creditor
Negotiating
Systematic follow-up
Maintaining records
Methods of Debt Collection Agencies to Recover Debt
Freezing accounts
Property as security
Wage garnishment
Effective Credit Policy Components
Term of sale
Credit extension
Collection policy

Day 4

Effective Debt Settlement Negotiations
Start with reminders
Have accurate information
Do your research
Stay professional
Approach negotiations as equals
Have a concrete minimum
Require a counter-offer
Confirm deal in writing
Clearly explain ramifications
Remember follow-up letters
Cash Flow Management

Day 5

Credit Control System Set-Up
Clear credit terms and limit
Check new customer credit scores
Terms and conditions in writing
Offer different payment options
Consider discounts for early payments
Send regular reminders
Employ debt collection agencies
Commence legal proceedings in time
Buy trade credit insurance
Financial statement analysis models
Default probability models
Machine learning models
Factors Affecting Borrowers’ Credit Risk

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SAHARA Group Training and Consultancy INC (in Turkish: SAHARA Group Eğitim ve Danışmanlık AŞ)

Tax Office: Beyoğlu (Istanbul/Turkiye,Tax No: 7390525151 (Vergi Dairesi: Beyoğlu (İstanbul), Vergi No: 7390525151)

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(Click Category to List Courses)

5 - FNB - Finance and Banking

FNB 236 - Debt Collection, Recovery, Negotiation and Credit Control Management

Course Description

Course Objectives

Who Should Attend?

Course Details/Schedule

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