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42 - IT-S Information Technology - Security and Audit


IT-S 305B - ITIL v4 Foundation (2 Days)

Code Start Date Duration Venue
IT-S 305B 05 September 2022 2 Days Istanbul Registration Form Link
Please contact us for fees

 

Course Description

This course provides participants who deal with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It is based on the ITIL 4 best practice service value system. It  enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Course Objectives

  • Understand key IT service management concepts
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain and IT service management practices
  • Recognize the importance of IT and business integration

Who Should Attend?

  • IT Executives
  • IT Architects
  • Operations Managers
  • IT Audit Managers
  • IT Planners 
  • Consultants
  • Database administrators

Course Details/Schedule

Day 1

  • IT Service Management definitions
  • Key concepts of value creation
  • Key concepts of service relationships
  • The ITIL guiding principles
  • The 4 dimensions of service management
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role.

Day 2

  • Service value chain elements
  • Detail of the ITIL practices:
  • Continual Improvement (including continual improvement model)
  • Change control
  • Incident management
  • Problem Management
  • Service request management
  • Service desk
  • Service level management
  • The purpose of the following ITIL practices
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Service configuration management
  • IT asset management
  • Business analysis
  • Service continuity management
  • Deployment management
  • Monitoring and event management
  • Release management