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36 - ITC - Information Technology - Miscellaneous

ITC 109 - Enterprise Resource Planning (ERP) & Microsoft Dynamics 365 (10 Days)

Code Start Date Duration Venue
ITC 109 20 February 2023 10 Days Istanbul Registration Form Link
ITC 109 03 April 2023 10 Days Istanbul Registration Form Link
ITC 109 12 June 2023 10 Days Istanbul Registration Form Link
ITC 109 07 August 2023 10 Days Istanbul Registration Form Link
ITC 109 02 October 2023 10 Days Istanbul Registration Form Link
ITC 109 27 November 2023 10 Days Istanbul Registration Form Link
ITC 109 18 December 2023 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Enterprise Resource Planning (ERP) systems are data processing systems for large enterprises, to automate the processes in all departments of the enterprise. Such applications are database-intense programs, covering supply chain management, production planning, materials acquisition and management, purchasing, payment, system management, accounting, product costing, financial management, warehouse management, customer order processing, shipping, delivery, sales etc.

With its ERP and CRM capabilities broken down into several apps, Dynamics 365 is designed so that users can start with what they need, and grow at their own pace, adding new apps and functionalities as and when they need them. In this course, participants will learn to leverage the many features of Dynamics 365 to build customer trust, loyalty and insight while also enabling your sales, service, and marketing professionals to be as productive as possible.

Course Objectives

  • Learning what is important in an ERP system
  • Explaining major parameters of ERP systems
  • Explaining major brands on the market with its advantages and disadvantages
  • Deciding on whether to outsource the ERP or not
  • Understanding the features and tools that exist in Microsoft Dynamics 365
  • Being able to customize and configure the software 
  • Using common methods to access system and custom entities

Who Should Attend?

  • IT Managers
  • Executive Managers interested in ERP
  • IT specialists interested in ERP
  •  IT Project Managers
  • ERP Specialists
  • IT personal planning to launch an ERP software in the near future

Course Details/Schedule

Day 1

  • Management Pyramid with Information Requirements
  • ERP characteristics
  • Evolution of ERP
  • Business Processes and ERP
  • ERP components
  • System benefits of an ERP system
  • ERP Vendor selection criteria
  • ERP modules overview
  • Hardware & software components of an ERP

Day 2

  • ERP Architectures
  • 3-Tier architecture
  • A typical set-up with Oracle ERP
  • ERP Governance
  • Cloud architecture for ERP

Day 3

  • Project management
  • ERP and Virtualization
  • The decision to outsource or insource
  • Benefits & Drawbacks of Outsourcing
  • Offshore Outsourcing
  • Outsourcing relationships

Day 4

  • Business Process Management
  • ERP Implementation Phases
  • ERP Product Life cycle
  • Project Management Essentials
  • Implementation methodologies of Auditing companies
  • Vanilla Implementation
  • Modifying an ERP
  • Adds-on to the ERP

Day 5

  • ERP Security levels
  • Reactive Security
  • Proactive Security
  • Cyber risk environment
  • Backing up the data of  the ERP
  • Restoring the backed-up data
  • Recovering the data in case of a disaster like fire, earthquake, flood etc.

Day 6

  • Business Continuity
  • Code of Ethics for ERP
  • Compliance Issues
  • SOX
  • Privacy
  • Accuracy
  • Accessibility
  • Implications for management

Day 7

  • Microsoft Dynamics 365 Introduction
  • Customization and configuration
  • Initial Setup and Configuration
  • Security
  • Design and configure Business Units
  • Configure Security Roles
  • Manage Users and Teams
  • Implement Access Teams
  • Configure Hierarchy Security

Day 8

  • Creating and Managing Entities
  • Create new Custom Entities
  • Managing Entities
  • Custom Entity Security
  • Virtual Entities
  • Customizing Fields
  • Implement a Calculated Field
  • Configure Field Level Security
  • Customizing Relationships and Mappings
  • Relationship Behavior
  • Implement a Hierarchy Relationship

Day 9

  • Customizing Forms, Views and Visualizations
  • Using the Form Designer
  • Configure Form Security
  • Configure the Editable Grid
  • Customizing System Charts and Dashboards
  • The Unified Client Interface (UCI)
  • Managing Apps in Solutions Introduction to Processes
  • Workflow
  • Business Process Flows
  • Custom Actions
  • Solution Management

Day 10

  • Microsoft Dynamics 365 for sales
  • Customer engagement for sales
  • Finance and operations apps developer
  • Supply chain management
  • Marketing 
  • Customer service