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1 - MLC - Management and Leadership

MLC 113 - Balanced Score Cards & Key Performance Indicators

Code Start Date Duration Venue
MLC 113 15 July 2024 5 Days Istanbul Registration Form Link
MLC 113 19 August 2024 5 Days Istanbul Registration Form Link
MLC 113 23 September 2024 5 Days Istanbul Registration Form Link
MLC 113 28 October 2024 5 Days Istanbul Registration Form Link
MLC 113 02 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Many organization have implemented performance measurement systems but have not benefited from the expected improvement that performance measurement can bring. This course provides the opportunity to re-visit and overhaul the measurement systems in your department or organization. The course provides a link between Mission and Action by working through success factors and performance measures. It differentiates between key performance indicators (KPIs), performance indicators, and different types of result indicator explaining to whom and how each should be reported and used. It also focuses on how to implement a successful Performance Measurement System, including Dashboards and Scorecards.

Course Objectives

  • Form a mechanism for managing corporate strategic goals
  • Establish a systematic approach to forming corporate targets
  • Develop a system of indicators covering all targets set by management
  • Ensure the appropriate controls for goal achievement
  • Align management decisions with long-term company goals
  • Establish a mechanism to choose the most effective projects for meeting set goals

Who Should Attend?

  • Managers 
  • Supervisors
  • Professionals, leaders and others responsible for goal/target setting/monitoring
  • Anyone who is involved in developing and implementing performance measures

Course Details/Schedule

Day 1

  • Performance Management
  • Developing a Balanced Scorecard
  • Balanced Scorecard Team
  • Balanced Scorecard Development Plan
  • Communicating the Balanced Scorecard

Day 2

  • Mission, Value, Vision
  • Strategy Map
  • Choosing Perspectives
  • Developing Objectives for Each Perspective
  • Strategic Mapping Worksheets

Day 3

  • Creating Performance Measures
  • Measures for Financial Perspective
  • Measures for Customer Perspective
  • Measures for Internal Processes
  • Measures for Growth Perspective

Day 4

  • Different Types of Targets
  • Longterm Targets
  • Stretch Goals
  • Incremental Targets
  • Gaining Approval for Targets

Day 5

  • Prioritizing Organizational Initiatives
  • Aligning Initiatives with Strategy
  • The Cascading Process
  • Personal Balanced Scorecards
  • Linking Balanced Scorecards to Budgets