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20 - MLC - Management and Leadership


MLC 127B - Business Etiquette (10 Days)

Code Start Date Duration Venue Fees
MLC 127B 07 June 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 05 July 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 30 August 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 27 September 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 25 October 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 22 November 2021 10 Days Istanbul $ 6900 Registration Form Link
MLC 127B 20 December 2021 10 Days Istanbul $ 6900 Registration Form Link
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Course Description

This course helps participants, as professionals, to understand the importance of business etiquette and how it can be applied with the working environment. The course will introduce participants to a combination of cultural, professional and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions, but also when using emails, in virtual meetings and phone conversations.

Course Objectives

  • Identify what is meant by business etiquette
  • Understand the importance of both professional and cultural expectations
  • Learn how to respond in a professional manner to customer and work colleagues
  • Learn and understand the differences in electronic forms of etiquette
  • Identify and be aware of the importance of ethical business behaviour

Who Should Attend?

  • Executives
  • Managers
  • Supervisors
  • Anyone planning to become more effective in delivering customer service

Course Details/Schedule

Day 1

  • The meaning of business etiquette
  • Its application within the business working environment
  • The importance of appreciating diverse cultures and cultural differences
  • Awareness of others’ values and expectations
  • Local conventions
  • Respect status
  • Propar introduction
  • First meetings impression 

Day 2

  • Expectations of different cultures
  • Determinimg which etiquette style is best suited to particular cultures
  • The correct forms of address
  • Communicate verbally in a polite manner
  • Interacting professionally by phone, letter and email

Day 3

  • The importance of behaving in a professional manner
  • Meeting protocol, preparation and attendance
  • Disability in the workplace
  • Chairing and setting out a meeting agenda

Day 4

  • Dealing with difficult customers and complaints
  • Their effect and perception about the business 
  • Maintaining a polite and professional manner in difficult situations
  • Managing stress and disappointment in the work place 
  • Dealing with difficult colleagues/employees & superiors

Day 5

  • Business ethics overview
  • The importance of behaving in an ethical manner
  • Dealing with harassment in the workplace
  • Dealing with conflict over ethical issues that arise at work

Day 6

  • The eight Ps of networking
  • The importance of entertaining goals and what they can and can't do
  • Building robust people files
  • Following up after the fact
  • Attitudes and actions detrimental to the organization
  • Mingle and network effectively online and in traditional venues

Day 7

  • The basics of interacting with the media
  • Position information, both positive and negative, in a strategic and planned way
  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

Day 8

  • Dining etiquette
  • The purpose of dining etiquette and how rules differ from culture to culture
  • The ins and outs of table manners
  • The responsibilities of a host and guest
  • Ideas for handling the unexpected

Day 9

  • Personal branding and dress-for-success
  • The importance of choosing the right look for the right job
  • The idea of ​​personal branding and the importance of defining a personal and professional brand
  • Business dress, business casual dress, and casual dress
  • Important grooming considerations for every workplace
  • Looking professional and appropriate on any budget

Day 10

  • The importance of choreographing service
  • A staff member's role in providing great service
  • Offering instruction for serving meals
  • Tips for caring for service items
  • Tactics for dealing with the unexpected during an event