Course Details/Schedule

Day 1

• The meaning of business etiquette
• Its application within the business working environment
• The importance of appreciating diverse cultures and cultural differences
• Awareness of others’ values and expectations
• Local conventions
• Respect status
• Propar introduction
• First meetings impression 

Day 2

• Expectations of different cultures
• Determinimg which etiquette style is best suited to particular cultures
• The correct forms of address
• Communicate verbally in a polite manner
• Interacting professionally by phone, letter and email

Day 3

• The importance of behaving in a professional manner
• Meeting protocol, preparation and attendance
• Disability in the workplace
• Chairing and setting out a meeting agenda

Day 4

• Dealing with difficult customers and complaints
• Their effect and perception about the business 
• Maintaining a polite and professional manner in difficult situations
• Managing stress and disappointment in the work place 
• Dealing with difficult colleagues/employees & superiors

Day 5

• Business ethics overview
• The importance of behaving in an ethical manner
• Dealing with harassment in the workplace
• Dealing with conflict over ethical issues that arise at work

Day 6

• The eight Ps of networking
• The importance of entertaining goals and what they can and can't do
• Building robust people files
• Following up after the fact
• Attitudes and actions detrimental to the organization
• Mingle and network effectively online and in traditional venues

Day 7

• The basics of interacting with the media
• Position information, both positive and negative, in a strategic and planned way
• Dealing with Questions
• Handling Confidential Information
• Effective Public Relations

Day 8

• Dining etiquette
• The purpose of dining etiquette and how rules differ from culture to culture
• The ins and outs of table manners
• The responsibilities of a host and guest
• Ideas for handling the unexpected

Day 9

• Personal branding and dress-for-success
• The importance of choosing the right look for the right job
• The idea of ​​personal branding and the importance of defining a personal and professional brand
• Business dress, business casual dress, and casual dress
• Important grooming considerations for every workplace
• Looking professional and appropriate on any budget

Day 10

• The importance of choreographing service
• A staff member's role in providing great service
• Offering instruction for serving meals
• Tips for caring for service items
• Tactics for dealing with the unexpected during an event