(Click Category to List Courses)

1 - MLC - Management and Leadership

MLC 228 - Total Quality Management (TQM)

Code Start Date Duration Venue
MLC 228 27 February 2023 5 Days Istanbul Registration Form Link
MLC 228 24 April 2023 5 Days Istanbul Registration Form Link
MLC 228 19 June 2023 5 Days Istanbul Registration Form Link
MLC 228 14 August 2023 5 Days Istanbul Registration Form Link
MLC 228 09 October 2023 5 Days Istanbul Registration Form Link
MLC 228 04 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

The term ‘total’ means the entire organization—all teams, departments and functions—is involved in quality management. The ‘system’ refers to the managerial and technological methods to achieve quality requirements and business objectives throughout an entire organization. In recent years—as competitive pressures have forced a theme going far beyond traditional quality control, inspection, quality engineering, and reliability engineering—the role of the quality department and function is carried out by all departments in a TQM system.

Course Objectives

  • Reduce risk and mitigate risk when designing new products and processes
  • Resolve problems before they occur
  • Resolve problems that occur during operations
  • Improve supplier performance
  • Control processes to avoid risk even when scaling up
  • Increase productivity or all employees
  • Reduce the total cost of quality not just the costs of poor quality of products

Who Should Attend?

  • Superviors 
  • Team Leaders
  • Managers
  • Quality Controllers

Course Details/Schedule

Day 1

  • What is Total Quality Management (TQM)?
  • Importance of Quality Management
  • Elements of Total Quality Management (TQM)
  • 8 principles of Total Quality Management (TQM)
  • Costs of Quality
  • Role of Managers in TQM
  • Role of Customers in TQM

Day 2

  • Phases of TQM
  • Planning and design for quality
  • Quality management system design
  • Total Quality Management (TQM) Models
  • Quality Management Tools

Day 3

  • Essential requirements for successful implementation of TQM
  • Implementation strategies
  • Managing organizational change
  • Implementing TQM and the management of change
  • Sustaining continuous improvement

Day 4

  • Six Sigma and Quality Management
  • What is Kaizen?
  • Comparison of Six Sigma and TQM
  • Creativity techniques
  • Benchmarking
  • Affinity Diagram

Day 5

  • Problem Solving Tools and Techniques
  • Performance measurement
  • Challenges to Total Quality Management (TQM)
  • Cautions in Promoting TQM
  • An Overview on QMS ISO 9001:2015
  • Future directions