TRAINING CATEGORIES
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1 - MLC - Management and Leadership


MLC 127A - Business Etiquette

Code Start Date Duration Venue
MLC 127A 16 June 2025 5 Days Istanbul Registration Form Link
MLC 127A 14 July 2025 5 Days Istanbul Registration Form Link
MLC 127A 11 August 2025 5 Days Istanbul Registration Form Link
MLC 127A 08 September 2025 5 Days Istanbul Registration Form Link
MLC 127A 06 October 2025 5 Days Istanbul Registration Form Link
MLC 127A 03 November 2025 5 Days Istanbul Registration Form Link
MLC 127A 01 December 2025 5 Days Istanbul Registration Form Link
Please contact us for fees

 

Course Description

In today’s fast-paced and interconnected professional world, mastering business etiquette is essential for building strong relationships, enhancing communication, and maintaining a positive corporate image. This course offers practical guidance on professional behavior, communication styles, workplace manners, and cross-cultural sensitivity. Participants will gain the confidence to navigate diverse business environments with professionalism and poise. Through real-life scenarios, interactive discussions, and hands-on activities, this course ensures that learners are well-equipped to represent themselves and their organizations effectively in any business setting.

Course Objectives

  • Identify what is meant by business etiquette
  • Understand the importance of both professional and cultural expectations
  • Learn how to respond in a professional manner to customer and work colleagues
  • Learn and understand the differences in electronic forms of etiquette
  • Identify and be aware of the importance of ethical business behaviour

Who Should Attend?

  • Administrative and executive support staff
  • Mid-level professionals 
  • Team leaders and managers 
  • Sales, client services, and hospitality professionals

Course Details/Schedule

Day 1

  • The meaning of business etiquette
  • Its application within the business working environment
  • The importance of appreciating diverse cultures and cultural differences
  • Awareness of others’ values and expectations
  • Local conventions
  • Respect status
  • Propar introduction
  • First meetings impression 

Day 2

  • Expectations of different cultures
  • Determinimg which etiquette style is best suited to particular cultures
  • The correct forms of address
  • Communicate verbally in a polite manner
  • Interacting professionally by phone, letter and email

Day 3

  • Demonstrating professionalism in workplace behavior
  • Following proper meeting protocols and preparations
  • Understanding workplace inclusivity and disability awareness
  • Chairing and setting clear meeting agendas
  • Enhancing participation and engagement in business meetings

Day 4

  • Dealing with difficult customers and complaints
  • Their effect and perception about the business 
  • Maintaining a polite and professional manner in difficult situations
  • Managing stress and disappointment in the work place 
  • Dealing with difficult colleagues/employees & superiors

Day 5

  • Understanding the principles of business ethics
  • Practicing ethical behavior in professional settings
  • Addressing workplace harassment and misconduct
  • Resolving conflicts related to ethical dilemmas
  • Upholding integrity and ethical decision-making in business