(Click Category to List Courses)

1 - MLC - Management and Leadership

MLC 127A - Business Etiquette

Code Start Date Duration Venue
MLC 127A 15 July 2024 5 Days Istanbul Registration Form Link
MLC 127A 19 August 2024 5 Days Istanbul Registration Form Link
MLC 127A 23 September 2024 5 Days Istanbul Registration Form Link
MLC 127A 28 October 2024 5 Days Istanbul Registration Form Link
MLC 127A 02 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course helps participants, as professionals, to understand the importance of business etiquette and how it can be applied with the working environment. The course will introduce participants to a combination of cultural, professional and societal rules which highlight polite behavior and respect. And finally, it will help participants to learn how to interact properly within a business, not only in face to face interactions, but also when using emails, in virtual meetings and phone conversations.

Course Objectives

  • Identify what is meant by business etiquette
  • Understand the importance of both professional and cultural expectations
  • Learn how to respond in a professional manner to customer and work colleagues
  • Learn and understand the differences in electronic forms of etiquette
  • Identify and be aware of the importance of ethical business behaviour

Who Should Attend?

  • Executives
  • Managers
  • Supervisors
  • Anyone planning to become more effective in delivering customer service

Course Details/Schedule

Day 1

  • The meaning of business etiquette
  • Its application within the business working environment
  • The importance of appreciating diverse cultures and cultural differences
  • Awareness of others’ values and expectations
  • Local conventions
  • Respect status
  • Propar introduction
  • First meetings impression 

Day 2

  • Expectations of different cultures
  • Determinimg which etiquette style is best suited to particular cultures
  • The correct forms of address
  • Communicate verbally in a polite manner
  • Interacting professionally by phone, letter and email

Day 3

  • The importance of behaving in a professional manner
  • Meeting protocol, preparation and attendance
  • Disability in the workplace
  • Chairing and setting out a meeting agenda

Day 4

  • Dealing with difficult customers and complaints
  • Their effect and perception about the business 
  • Maintaining a polite and professional manner in difficult situations
  • Managing stress and disappointment in the work place 
  • Dealing with difficult colleagues/employees & superiors

Day 5

  • Business ethics overview
  • The importance of behaving in an ethical manner
  • Dealing with harassment in the workplace
  • Dealing with conflict over ethical issues that arise at work