Course Details/Schedule

Day 1

• The meaning of business etiquette
• Its application within the business working environment
• The importance of appreciating diverse cultures and cultural differences
• Awareness of others’ values and expectations
• Local conventions
• Respect status
• Propar introduction
• First meetings impression 

Day 2

• Expectations of different cultures
• Determinimg which etiquette style is best suited to particular cultures
• The correct forms of address
• Communicate verbally in a polite manner
• Interacting professionally by phone, letter and email

Day 3

• The importance of behaving in a professional manner
• Meeting protocol, preparation and attendance
• Disability in the workplace
• Chairing and setting out a meeting agenda

Day 4

• Dealing with difficult customers and complaints
• Their effect and perception about the business 
• Maintaining a polite and professional manner in difficult situations
• Managing stress and disappointment in the work place 
• Dealing with difficult colleagues/employees & superiors

Day 5

• Business ethics overview
• The importance of behaving in an ethical manner
• Dealing with harassment in the workplace
• Dealing with conflict over ethical issues that arise at work