(Click Category to List Courses)
1 - MLC - Management and Leadership
MLC 127A - Business Etiquette
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| MLC 127A | 16 June 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 14 July 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 11 August 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 08 September 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 06 October 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 03 November 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 127A | 01 December 2025 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
In today’s fast-paced and interconnected professional world, mastering business etiquette is essential for building strong relationships, enhancing communication, and maintaining a positive corporate image. This course offers practical guidance on professional behavior, communication styles, workplace manners, and cross-cultural sensitivity. Participants will gain the confidence to navigate diverse business environments with professionalism and poise. Through real-life scenarios, interactive discussions, and hands-on activities, this course ensures that learners are well-equipped to represent themselves and their organizations effectively in any business setting.
Course Objectives
- Identify what is meant by business etiquette
- Understand the importance of both professional and cultural expectations
- Learn how to respond in a professional manner to customer and work colleagues
- Learn and understand the differences in electronic forms of etiquette
- Identify and be aware of the importance of ethical business behaviour
Who Should Attend?
- Administrative and executive support staff
- Mid-level professionals
- Team leaders and managers
- Sales, client services, and hospitality professionals
Course Details/Schedule
Day 1
- The meaning of business etiquette
- Its application within the business working environment
- The importance of appreciating diverse cultures and cultural differences
- Awareness of others’ values and expectations
- Local conventions
- Respect status
- Propar introduction
- First meetings impression
Day 2
- Expectations of different cultures
- Determinimg which etiquette style is best suited to particular cultures
- The correct forms of address
- Communicate verbally in a polite manner
- Interacting professionally by phone, letter and email
Day 3
- Demonstrating professionalism in workplace behavior
- Following proper meeting protocols and preparations
- Understanding workplace inclusivity and disability awareness
- Chairing and setting clear meeting agendas
- Enhancing participation and engagement in business meetings
Day 4
- Dealing with difficult customers and complaints
- Their effect and perception about the business
- Maintaining a polite and professional manner in difficult situations
- Managing stress and disappointment in the work place
- Dealing with difficult colleagues/employees & superiors
Day 5
- Understanding the principles of business ethics
- Practicing ethical behavior in professional settings
- Addressing workplace harassment and misconduct
- Resolving conflicts related to ethical dilemmas
- Upholding integrity and ethical decision-making in business
