(Click Category to List Courses)

1 - MLC - Management and Leadership

MLC 155 - Non -Violent Conflict Resolution

Code Start Date Duration Venue
MLC 155 08 July 2024 5 Days Istanbul Registration Form Link
MLC 155 12 August 2024 5 Days Istanbul Registration Form Link
MLC 155 16 September 2024 5 Days Istanbul Registration Form Link
MLC 155 21 October 2024 5 Days Istanbul Registration Form Link
MLC 155 25 November 2024 5 Days Istanbul Registration Form Link
MLC 155 30 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Conflicts are common in human relations, which may be the result of: misunderstandings, different spiritual or cultural values​​, conflicting interests, different perspectives of their own and others' interests, unmet needs or for example: inability of expression of own feelings and opinions. Conflicts exist in relations with our closest in everyday life, but also within / between groups and communities. Conflict prevention can be achieved by developing ways for dealing with conflict in a constructive, non-violent manner whereby developing understanding, creates confidence. Establishing communication, creates conditions for beginning the process that leads to redefining our own needs and interests in relation to the other side in the conflict.

Course Objectives

  • Understanding the key analysis of the negotiation and conflict process
  • Gaining self-awareness of personal negotiation and conflict management style
  • Learning how to resolving conflict and confrontation
  • Expanding the range of negotiating skills and strategies
  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance

Who Should Attend?

  • Managers
  • Executives
  • Supervisors
  • Those who wish to build their knowledge of non -violent conflict resolution

Course Details/Schedule

Day 1

  • Introduction to conflict management 
  • Understanding conflicts 
  • Causes of conflicts at workplaces
  • Personality clashes
  • Building an organizational culture that supports effective conflict resolution
  • Can all conflicts be resolved?

Day 2

  • Conflict resolution techniques and process 
  • Defining the source of the conflict
  • Looking beyond the incident
  • Identify the source of the conflict
  • Requesting solutions
  • Identifying solutions both disputants can support
  • Reaching an agreement
  • Taking disciplinary action
  • Highlighting improvements and celebrating progress

Day 3

  • Understanding people styles at work
  • Conflict Management Skills
  • Communication skills 
  • Active listening 
  • Negotiation skills 
  • Emotional Intelligence
  • Showing empathy
  • Creative problem solving

Day 4

  • Quickly addressing problems
  • Understanding reluctant participants
  • Formalizing agreements
  • Meeting with parties
  • Suppressing Conflict-Provoking Behaviors
  • Ethical considerations 

Day 5

  • Introduction to Mediation
  • Characteristics of mediation
  • Advantages and disadvantages of mediation
  • Forms of mediation
  • Basic principles of mediation
  • How to select appropriate mediator?
  • Overview of mediation process