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1 - MLC - Management and Leadership

MLC 110 - Management in Crises and Difficult Situations

Code Start Date Duration Venue
MLC 110 24 June 2024 5 Days Istanbul Registration Form Link
MLC 110 29 July 2024 5 Days Istanbul Registration Form Link
MLC 110 02 September 2024 5 Days Istanbul Registration Form Link
MLC 110 07 October 2024 5 Days Istanbul Registration Form Link
MLC 110 11 November 2024 5 Days Istanbul Registration Form Link
MLC 110 16 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

The aim of emergency planning is to ensure that the safety of the organization if maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.

Course Objectives

  • Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Learning how to identify incidents and crises
  • Taking away step-by-step guidance on how to validate plans
  • Learning how to avoid mis-management and prevent the situation from exacerbating
  • Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively

Who Should Attend?

  • Managers
  • Supervisors
  • Executives
  • Anyone who is or will be responsible for managing teams or individuals

Course Details/Schedule

Day 1

  • The concept of crises and difficult situations
  • Crisis management vs. risk management
  • Identifying potential crises
  • Assessing the different crisis stages of crisis evolution 
  • Leadership’s role in a crisis
  • The panic button

Day 2

  • How leaders need to respond to crises 
  • Maintaining control
  • Staying organized
  • Planning, organizing and guiding in crises
  • Psychological safety for your team 

Day 3

  • Phases of crisis management 
  • Communication skills of explaning and presenting crisis 
  • Team contribution and roles in crisis 
  • Gathering facts
  • Creativity during hard times 
  • Problem solving techniques 

Day 4

  • Communication during crisis 
  • Need for Crisis Communication 
  • Reaching important audiences
  • Establishing notification and monitoring systems
  • Protecting the confidentiality of information

Day 5

  • Leadership after the crisis
  • Post-crisis analysis
  • Achieving effective error management systems
  • Rebuild and reassure
  • Review and revise
  • Restore and reinvigorate