(Click Category to List Courses)
1 - MLC - Management and Leadership
MLC 110 - Management in Crises and Difficult Situations
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| MLC 110 | 12 June 2023 | 5 Days | Muscat | Registration Form Link |
| MLC 110 | 17 July 2023 | 5 Days | Cairo | Registration Form Link |
| MLC 110 | 21 August 2023 | 5 Days | Paris | Registration Form Link |
| MLC 110 | 25 September 2023 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 30 October 2023 | 5 Days | Berlin | Registration Form Link |
| MLC 110 | 13 November 2023 | 5 Days | London | Registration Form Link |
| MLC 110 | 04 December 2023 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
The aim of emergency planning is to ensure that the safety of the organization if maintained, as far as possible, during crises and difficult situations. Planning for emergencies provides a sense of predictability about how they will be managed if they occur. This course is prepared to support site leaders in their responsibilities in relation to the management of crises in terms of prevention, preparation, response and recovery.
Course Objectives
- Acquiring an in-depth knowledge of the key aspects of Strategic Crisis Management
- Learning how to identify incidents and crises
- Taking away step-by-step guidance on how to validate plans
- Learning how to avoid mis-management and prevent the situation from exacerbating
- Learning how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone who is or will be responsible for managing teams or individuals
Course Details/Schedule
Day 1
- The concept of crises and difficult situations
- Crisis management vs. risk management
- Identifying potential crises
- Assessing the different crisis stages of crisis evolution
- Leadership’s role in a crisis
- The panic button
Day 2
- How leaders need to respond to crises
- Maintaining control
- Staying organized
- Planning, organizing and guiding in crises
- Psychological safety for your team
Day 3
- Phases of crisis management
- Communication skills of explaning and presenting crisis
- Team contribution and roles in crisis
- Gathering facts
- Creativity during hard times
- Problem solving techniques
Day 4
- Communication during crisis
- Need for Crisis Communication
- Reaching important audiences
- Establishing notification and monitoring systems
- Protecting the confidentiality of information
Day 5
- Leadership after the crisis
- Post-crisis analysis
- Achieving effective error management systems
- Rebuild and reassure
- Review and revise
- Restore and reinvigorate
