(Click Category to List Courses)
1 - MLC - Management and Leadership
MLC 110 - Management in Crises and Difficult Situations
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| MLC 110 | 21 July 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 18 August 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 15 September 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 13 October 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 10 November 2025 | 5 Days | Istanbul | Registration Form Link |
| MLC 110 | 01 December 2025 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
Effective emergency planning is essential to ensuring the safety and continuity of an organization during crises or challenging situations. By proactively planning for emergencies, organizations can create a sense of predictability and clarity about how crises will be managed when they arise. This course is designed to equip site leaders with the skills and knowledge needed to navigate crises effectively, covering the key stages of prevention, preparation, response, and recovery. Participants will learn how to identify potential crises, validate crisis management plans, and foster a culture of ownership and responsibility among stakeholders, ensuring a coordinated and efficient response.
Course Objectives
- Gain in-depth knowledge of the key aspects of strategic crisis management
- Learn to identify incidents and crises early on
- Receive step-by-step guidance on validating crisis plans
- Understand how to avoid mismanagement and prevent crises from worsening
- Learn to generate ownership and responsibility among stakeholders to ensure a coordinated response
Who Should Attend?
- Managers
- Supervisors
- Executives
- Anyone who is or will be responsible for managing teams or individuals
Course Details/Schedule
Day 1
- Define crises and difficult situations
- The difference between crisis management and risk management
- Potential crises before they escalate
- The different stages of crisis evolution
- The leadership role during a crisis
- The "panic button" effect and how to manage it
Day 2
- How leaders should respond effectively during a crisis
- Maintaining control and stay composed in high-pressure situations
- Staying organized to ensure an efficient crisis response
- Planing, organizing, and guiding a team through a crisis
- Psychological safety for teams during stressful times
Day 3
- The phases of crisis management from preparation to recovery
- Effective communication skills for explaining and presenting crises
- Team roles and contributions during a crisis
- Techniques for gathering facts and making informed decisions
- Fostering creativity during challenging situations
- Applying problem-solving techniques to address crisis challenges
Day 4
- Crisis communication
- The importance of crisis communication
- How to reach and engage critical audiences
- Effective notification and monitoring systems
- The confidentiality of sensitive information during a crisis
Day 5
- How to lead in the aftermath of a crisis
- Conducting post-crisis analysis to identify lessons learned
- Achieving effective error management to prevent future issues
- Rebuilding trust and reassuring stakeholders
- Reviewing, revising, and restoring crisis management strategies
- Reinforcing resilience and reinvigorating the organization post-crisis
