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47 - AVI - Aviation & Avionics Technologies

ATC 116 - Quality Management System (QMS) for Airlines

Code Start Date Duration Venue
ATC 116 13 November 2023 5 Days Istanbul Registration Form Link
ATC 116 04 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Quality Management Systems (QMS) lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives so that you can establish quality management practices within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit review

Course Objectives

  • Understanding the quality requirements of key regulatory bodies and national authorities 
  • Outlining the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
  • Developing your process mapping and procedure writing skills
  • Preparing yourself for further specialization and training in QMS implementation

Who Should Attend?

  • Quality internal auditors
  • Operations managers
  • Management new to the field of quality

Course Details/Schedule

Day 1

  • ISO 9000 family and quality requirements
    • Quality policy
    • Quality manual contents
    • Document Control System
    • Management review process 

Day 2

  • Document control
    • Which elements to control and how
    • Planning a document infrastructure

Day 3

  • Audit management
    • Measuring compliance
    • Root cause analysis
    • Developing an initiating a corrective action plan
    • Levels of non-conformity

Day 4

  • QMS and Safety Management Systems (SMS) parallels
    • Regulatory requirements for safety
    • Integrating QMS and SMS

Day 5

  • This course includes practical exercises and assessments:
    • Procedure writing exercises
    • Implementation of the process approach
    • Final examination