(Click Category to List Courses)

47 - AVI - Aviation & Avionics Technologies

ATC 111 - Passenger Services

Code Start Date Duration Venue
ATC 111 01 July 2024 5 Days Istanbul Registration Form Link
ATC 111 05 August 2024 5 Days Istanbul Registration Form Link
ATC 111 09 September 2024 5 Days Istanbul Registration Form Link
ATC 111 14 October 2024 5 Days Istanbul Registration Form Link
ATC 111 18 November 2024 5 Days Istanbul Registration Form Link
ATC 111 23 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Course Objectives

  • Understanding how airlines and airports operate in relation to the provision of passenger services
  • Learning about passenger and baggage check-in & boarding procedures and passengers special needs
  • Interpreting the respective regulatory requirements related to passenger and baggage transport
  • Understanding how computer reservations and departure control systems operate
  • Ensuring safe and secure passenger & baggage transport
  • Providing superior customer service in a demanding customer facing environment
  • Learning about the latest technological innovations in passenger services
  • Adding value to existing and future employers looking to hire and retain knowledgeable 

Who Should Attend?

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

Course Details/Schedule

Day 1

  • Introduction to airport & airline operations
  • Computer Reservations and Departure Control Systems functions

Day 2

  • Passenger & Baggage check-in procedures (airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging

Day 3

  • Dangerous Goods regulations awareness for passenger service agents

Day 4

  •  Managing passenger interactions

Day 5

  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities