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46 - AVI - Aviation & Avionics Technologies

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ATC 111 - Passenger Services

Code	Start Date	Duration	Venue
ATC 111	05 June 2023	5 Days	Istanbul	Registration Form Link
ATC 111	21 August 2023	5 Days	Istanbul	Registration Form Link
ATC 111	16 October 2023	5 Days	Istanbul	Registration Form Link
ATC 111	11 December 2023	5 Days	Istanbul	Registration Form Link

 

Course Description

Learn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

Course Objectives

• Understanding how airlines and airports operate in relation to the provision of passenger services
• Learning about passenger and baggage check-in & boarding procedures and passengers special needs
• Interpreting the respective regulatory requirements related to passenger and baggage transport
• Understanding how computer reservations and departure control systems operate
• Ensuring safe and secure passenger & baggage transport
• Providing superior customer service in a demanding customer facing environment
• Learning about the latest technological innovations in passenger services
• Adding value to existing and future employers looking to hire and retain knowledgeable 

Who Should Attend?

• Airline passenger service staff
• Ground Handling Agents’ passenger services staff
• Airport operators’ staff providing passenger services
• Civil Aviation Authorities’ staff providing passenger services
• Anyone wishing to start a career as a Passenger Service Agent