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2 - HRC - Human Resources

HRC 123 - Performance Management for First Line Manager

Code Start Date Duration Venue
HRC 123 10 April 2023 5 Days Istanbul Registration Form Link
HRC 123 15 May 2023 5 Days Berlin Registration Form Link
HRC 123 19 June 2023 5 Days London Registration Form Link
HRC 123 24 July 2023 5 Days Muscat Registration Form Link
HRC 123 28 August 2023 5 Days Cairo Registration Form Link
HRC 123 18 September 2023 5 Days Berlin Registration Form Link
HRC 123 02 October 2023 5 Days Paris Registration Form Link
HRC 123 06 November 2023 5 Days Istanbul Registration Form Link
HRC 123 11 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

As the name implies, the first line manager is the person whose position lies in the front line as a connection between higher level managers and employees in the HR department. His job responsibilities include planning how to implement corporate strategy. They assign tasks to staff and control their quality of work. They are also their problem solvers. In this course, you will be able to differentiate between first line managers and other levels at the managerial ladder. You will also learn how to develop your skills and techniques to perform your job to the best of your ability. 

Course Objectives

  • Understanding the duties and the importance of a first line manager
  • Being able to manage your team
  • Communicating effectively
  • Maintaining good relationships with employees
  • Hiring the right emplyee in the correct place

Who Should Attend?

  • First line managers
  • Executives
  • HR staff 

Course Details/Schedule

Day 1

  • The difference between front line manager and middle and high level managers
  • Job responsibilities
  • Frame of authority
  • Conducting a management project
  • Resource planning
  • Validating and analysis of information
  • Meeting stakeholders needs
  • Managing communication
  • Reporting problems
  • Implementing corporate strategy
  • Corporate Social Responsibility

Day 2

  • Developing leadership skills
  • Discovering your leadership style
  • Planning and prioritizing
  • Team building and motivating people
  • Employees’ relations
  • Managing Conflicts
  • Arbitration
  • Managing Change

Day 3

  • Quality Management
  • Ongoing performance management
  • Dealing with poor performance
  • When talking to an employee about their performance
  • Remote team member or manager
  • Performance appraisals

Day 4

  • Career development and mentoring
  • Managing poor performance- reasonable adjustments
  • Reducing targets for disabled employees
  • Contextual behaviours
  • Calibration or forced distribution

Day 5

  • Grievance
  • Disciplinary and capability proceedings procedure Investigation
  • Employees who are off sick during grievance disciplinary or capability proceedings
  • Recruitment and interviewing techniques
  • Employment contracts
  • Legal framework