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23 - CSM - Public Relations, Communication Skills & Office Management

CSM 125 - Office Management & Communication Techniques (10 Days)

Code Start Date Duration Venue
CSM 125 20 March 2023 10 Days Istanbul Registration Form Link
CSM 125 15 May 2023 10 Days Istanbul Registration Form Link
CSM 125 10 July 2023 10 Days Istanbul Registration Form Link
CSM 125 04 September 2023 10 Days Istanbul Registration Form Link
CSM 125 30 October 2023 10 Days Istanbul Registration Form Link
CSM 125 25 December 2023 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

A professional Office Manager effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed. This course will help participants develop an assertive and organized approach to managing people and processes in their office, to facilitate harmonious and productive working. The course additionally aims to develop participant’s communication, reporting, and writing skills.

Course Objectives

  • Understanding best practice in key office procedures 
  • Learning roles and responsibilities of an officer manager
  • Enhancing interpersonal communication approaches
  • Being able to manage office Communications
  • Developing an outstanding writing skills
  • Applying assertive decision-making and problem-solving skills
  • Applying techniques to plan and manage workload effectively and achieve objectives
  • Keeping detailed records in office 
  • Organizing business relationships 
  • Being able to handle work pressure effectively

Who Should Attend?

  • Secretaries 
  • Office managers
  • Executive assistants 
  • Anyone who is responsible for the planning and organizing of an office environment

Course Details/Schedule

Day 1

  • Defining the role of the office manager 
  • Key tasks of an office manager
  • Work flow and working stations
  • Workplace security
  • Maintaining a good organizational environment
  • Communication models

Day 2

  • Interpersonal communication
  • From interpersonal towards organizational communication
  • The different levels of business communication 
  • The art of persuasion

Day 3

  • Writing Skills from linguistic perspectives
  • Arabic Report Vs English Report.
  • Three approaches to business writing
  • Gathering and organizing data
  • Writing report blueprints and outlines
  • Forming clear and organized reports (TOC)

Day 4

  • Writing an accurate and effective report 
  • The types of business reports 
  • The basic elements of business reports
  • Steps to writing an effective business report
  • Technical skills in preparing reports

Day 5

  • Essential rules for preparing reports
  • The difference between informative reports and analytical reports
  • The three basic steps in writing a managerial report
  • Reports different criteria
  • Understanding the informative reports
  • Understanding the analytical reports

Day 6

  • Creative ways for presenting reports 
  • Different types of business letters
  • Writing business letters effectively
  • Negotiation skills
  • Conflict resolution – suggested strategy and outcomes
  • Dealing with different types of personalities

Day 7

  • Appointment setting
  • Handling visitors effectively
  • Making travel arrangements
  • Business meetings
  • Events arrangement

Day 8

  • Effective decision making 
  • Tools that support decision makers
  • Problem solving techniques
  • The Six Thinking Hats
  • Brainstorming rules and techniques

Day 9

  • Business documentation
  • Bookkeeping
  • Filing systems
  • Filling electronic or paper documents
  • Naming records  
  • Reviewing and destroying records

Day 10

  • Personal skills for secretary
  • Critical thinking
  • Managing time effectively
  • How to prioritize 
  • Handling work stress and preventing job burnout
  • Maintaining a work-life balance