(Click Category to List Courses)
24 - CSM - Public Relations, Communication Skills & Office Management
CSM 109B - Senior Secretary Development Program (10 Days)
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| CSM 109B | 21 October 2024 | 10 Days | Istanbul | Registration Form Link |
| CSM 109B | 18 November 2024 | 10 Days | Istanbul | Registration Form Link |
| CSM 109B | 09 December 2024 | 10 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and gain respect from superiors and the executive team.
Course Objectives
- Creating opportunities for personal development and accepting the challenges when they arise
- Managing self, subordinates, colleagues and boss more effectively
- Developing the competence & managerial aspects of one's role
- Improving confidence, assertiveness and communication skills
- Managing stress and pressure in an increasingly challenging environment
- Understanding self and others personality & its effect on behavior
- Making better and more effective decisions
Who Should Attend?
- Personal assistants
- Secretaries
- Senior Administrators
- Those who wish to be more proactive, promoted, and take on more management responsibility
Course Details/Schedule
Day 1
- The Executive Personal Assisstent as avital partnership with management
- Defining the responsibilities and authority of this role
- Identifying ways of broadening EPA's role
- Creating opportunities to increase responsibilities
- Developing the managerial aspects (essential management skills Planning for development)
Day 2
- Understanding self and others personality & subsequent behavior
- Interacting with others and networking for success
- Getting yourself seen and heard
- Developing and advancing relationship with manager/director
- Improving communication skills – negotiating, influencing, persuading and delegating
Day 3
- Trusting initiative and judgment
- Saying “no” constructively
- Problem solving & decision making tools
- Team roles and interaction with others
Day 4
- Improving confidence and assertiveness
- Concentrating, thinking, and listening under pressure
- Managing stress and pressure that comes with change and challenge
- Conflict management
- Improving memory
Day 5
- Benefiting from key motivation techniques
- Motivating self, subordinates and manger
- Achieving results through others
- Measuring performance based on objectives, standards, responsibilities set and achieved
- Preparing for personal development
Day 6
- Developing a systematic way of managing a workflow
- Personal ‘time stealers’
- 'Hurry sickness’ effect
- Working at an optimum level to ensure successful outcomes
- Personal skills required to use time more effectively
- The critical importance of robust negotiation skills
Day 7
- Personal strengths and how play to them
- Tactics and countering tactics
- Why win/win is the ultimate goal in any negotiation
- Communication models: Email, communication meetings
- Effective business writing
- Writing instructions and process guides
- Getting hands on the information needed
Day 8
- Writing report blueprints and outlines
- Forming clear and organized reports
- The Types of business reports
- The basic elements of business reports
- The difference between informative reports and analytical reports
Day 9
- Business documentation
- Bookkeeping
- Filing systems
- Filling electronic or paper documents
- Naming records
- Reviewing and destroying records
Day 10
- Pre-empting and managing potential negative impact
- Dealing with the organizational hierarchy
- How to handle emotions and feelings in a professional way
- The importance of keeping things in perspective
- Dealing with crisis scenarios
