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23 - CSM - Public Relations, Communication Skills & Office Management

CSM 109B - Senior Secretary Development Program (10 Days)

Code Start Date Duration Venue
CSM 109B 03 April 2023 10 Days Istanbul Registration Form Link
CSM 109B 12 June 2023 10 Days Istanbul Registration Form Link
CSM 109B 07 August 2023 10 Days Istanbul Registration Form Link
CSM 109B 02 October 2023 10 Days Istanbul Registration Form Link
CSM 109B 27 November 2023 10 Days Istanbul Registration Form Link
CSM 109B 18 December 2023 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and gain respect from superiors and the executive team. 

Course Objectives

  • Creating opportunities for personal development and accepting the challenges when they arise
  • Managing self, subordinates, colleagues and boss more effectively
  • Developing the competence & managerial aspects of one's role
  • Improving confidence, assertiveness and communication skills
  • Managing stress and pressure in an increasingly challenging environment
  • Understanding self and others personality & its effect on behavior
  • Making better and more effective decisions

Who Should Attend?

  • Personal assistants
  • Secretaries 
  • Senior Administrators 
  • Those who wish to be more proactive, promoted, and take on more management responsibility


Course Details/Schedule

Day 1

  • The Executive Personal Assisstent as avital partnership with management
  • Defining the responsibilities and authority of this role
  • Identifying ways of broadening EPA's role
  • Creating opportunities to increase responsibilities
  • Developing the managerial aspects  (essential management skills Planning for development) 

Day 2

  • Understanding self and others personality & subsequent behavior
  • Interacting with others and networking for success
  • Getting yourself seen and heard
  • Developing and advancing relationship with manager/director
  • Improving communication skills – negotiating, influencing, persuading and delegating 

Day 3

  • Trusting initiative and judgment
  • Saying “no” constructively
  • Problem solving & decision making tools
  • Team roles and interaction with others

Day 4

  • Improving confidence and assertiveness
  • Concentrating, thinking, and listening under pressure
  • Managing stress and pressure that comes with change and challenge
  • Conflict management
  • Improving memory

Day 5

  • Benefiting from key motivation techniques
  • Motivating self, subordinates and manger
  • Achieving results through others
  • Measuring performance based on objectives, standards, responsibilities set and achieved
  • Preparing for personal development

Day 6

  • Developing a systematic way of managing a workflow
  • Personal ‘time stealers’
  • 'Hurry sickness’ effect 
  • Working at an optimum level to ensure successful outcomes
  • Personal skills required to use time more effectively
  • The critical importance of robust negotiation skills

Day 7

  • Personal strengths and how play to them
  • Tactics and countering tactics
  • Why win/win is the ultimate goal in any negotiation
  • Communication models: Email, communication meetings
  • Effective business writing
  • Writing instructions and process guides
  • Getting hands on the information needed

Day 8

  • Writing report blueprints and outlines
  • Forming clear and organized reports
  • The Types of business reports
  • The basic elements of business reports
  • The difference between informative reports and analytical reports

Day 9

  • Business documentation
  • Bookkeeping
  • Filing systems
  • Filling electronic or paper documents
  • Naming records  
  • Reviewing and destroying records

Day 10

  • Pre-empting and managing potential negative impact
  • Dealing with the organizational hierarchy
  • How to handle emotions and feelings in a professional way
  • The importance of keeping things in perspective
  • Dealing with crisis scenarios