Course Details/Schedule

Day 1

• The Executive Personal Assisstent as avital partnership with management
• Defining the responsibilities and authority of this role
• Identifying ways of broadening EPA's role
• Creating opportunities to increase responsibilities
• Developing the managerial aspects  (essential management skills Planning for development) 

Day 2

• Understanding self and others personality & subsequent behavior
• Interacting with others and networking for success
• Getting yourself seen and heard
• Developing and advancing relationship with manager/director
• Improving communication skills – negotiating, influencing, persuading and delegating 

Day 3

• Trusting initiative and judgment
• Saying “no” constructively
• Problem solving & decision making tools
• Team roles and interaction with others

Day 4

• Improving confidence and assertiveness
• Concentrating, thinking, and listening under pressure
• Managing stress and pressure that comes with change and challenge
• Conflict management
• Improving memory

Day 5

• Benefiting from key motivation techniques
• Motivating self, subordinates and manger
• Achieving results through others
• Measuring performance based on objectives, standards, responsibilities set and achieved
• Preparing for personal development

Day 6

• Developing a systematic way of managing a workflow
• Personal ‘time stealers’
• 'Hurry sickness’ effect 
• Working at an optimum level to ensure successful outcomes
• Personal skills required to use time more effectively
• The critical importance of robust negotiation skills

Day 7

• Personal strengths and how play to them
• Tactics and countering tactics
• Why win/win is the ultimate goal in any negotiation
• Communication models: Email, communication meetings
• Effective business writing
• Writing instructions and process guides
• Getting hands on the information needed

Day 8

• Writing report blueprints and outlines
• Forming clear and organized reports
• The Types of business reports
• The basic elements of business reports
• The difference between informative reports and analytical reports

Day 9

• Business documentation
• Bookkeeping
• Filing systems
• Filling electronic or paper documents
• Naming records  
• Reviewing and destroying records

Day 10

• Pre-empting and managing potential negative impact
• Dealing with the organizational hierarchy
• How to handle emotions and feelings in a professional way
• The importance of keeping things in perspective
• Dealing with crisis scenarios