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24 - CSM - Public Relations, Communication Skills & Office Management

CSM 109A - Senior Secretary Development Program

Code Start Date Duration Venue
CSM 109A 01 July 2024 5 Days Istanbul Registration Form Link
CSM 109A 26 August 2024 5 Days Istanbul Registration Form Link
CSM 109A 23 September 2024 5 Days Istanbul Registration Form Link
CSM 109A 21 October 2024 5 Days Istanbul Registration Form Link
CSM 109A 18 November 2024 5 Days Istanbul Registration Form Link
CSM 109A 16 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results and gain respect from superiors and the executive team. 

Course Objectives

  • Creating opportunities for personal development and accepting the challenges when they arise
  • Managing self, subordinates, colleagues and boss more effectively
  • Developing the competence & managerial aspects of one's role
  • Improving confidence, assertiveness and communication skills
  • Managing stress and pressure in an increasingly challenging environment
  • Understanding self and others personality & its effect on behavior
  • Making better and more effective decisions

Who Should Attend?

  • Personal assistants
  • Secretaries 
  • Senior Administrators 
  • Those who wish to be more proactive, promoted, and take on more management responsibility


Course Details/Schedule

Day 1

  • The Executive Personal Assisstent as avital partnership with management
  • Defining the responsibilities and authority of this role
  • Identifying ways of broadening EPA's role
  • Creating opportunities to increase responsibilities
  • Developing the managerial aspects  (essential management skills Planning for development) 

Day 2

  • Understanding self and others personality & subsequent behavior
  • Interacting with others and networking for success
  • Getting yourself seen and heard
  • Developing and advancing relationship with manager/director
  • Improving communication skills – negotiating, influencing, persuading and delegating 

Day 3

  • Trusting initiative and judgment
  • Saying “no” constructively
  • Problem solving & decision making tools
  • Team roles and interaction with others

Day 4

  • Improving confidence and assertiveness
  • Practicing effective time management skills
  • Concentrating, thinking, and listening under pressure
  • Managing stress and pressure that comes with change and challenge
  • Conflict management
  • Improving memory

Day 5

  • Benefiting from key motivation techniques
  • Motivating self, subordinates and manger
  • Achieving results through others
  • Measuring performance based on objectives, standards, responsibilities set and achieved
  • Preparing for personal development