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24 - CSM - Public Relations, Communication Skills & Office Management

CSM 110 - Effective Body Language

Code Start Date Duration Venue
CSM 110 08 July 2024 5 Days Istanbul Registration Form Link
CSM 110 05 August 2024 5 Days Istanbul Registration Form Link
CSM 110 02 September 2024 5 Days Istanbul Registration Form Link
CSM 110 28 October 2024 5 Days Istanbul Registration Form Link
CSM 110 25 November 2024 5 Days Istanbul Registration Form Link
CSM 110 23 December 2024 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

Body language is a potent tool for communication, emotion expression, and relationship building; being mindful of both your own non-verbal cues and those of others can significantly improve your ability to connect with people, enhance interpersonal relationships, improve communication effectiveness, foster cultural understanding, convey messages effectively, navigate social and professional situations successfully and facilitate better overall communication comprehension across various contexts and interactions  also numerous jobs across various fields and industries require strong nonverbal communication skills due to the nature of their roles and the necessity of effectively interacting with others, analyzing and understanding the messages conveyed through means other than spoken or written language.

Course Objectives

  • Discovering when body language is an important means of communication
  • Using body language to increase personal impact
  • Increasing presence and strengthening command over listeners
  • Learning how to use body language to build rapport with others
  • Learning how to read and interpret other people’s signals
  • Learning how to apply body language to help control tension and conflict

Who Should Attend?

  • Sales and marketing staff
  • Customer service representatives
  • Public relations professionals
  • Anyone who aspires to improve his skills in this field

Course Details/Schedule

Day 1

  • Enhancing Verbal Messages while conveying Emotions and Intentions.
  • Building Rapport and Trust by understanding Unspoken Cues and adapting to Cultural Differences, Sensitivity and Adaptability.
  • Enhancing effective Listening Skills and Responsiveness.
  • Improving Presentation and Public Speaking.
  • Establishing Professional Presence while building Trust and Connection.
  • Expressing Emotions and Understanding Others by developing Intimacy and Connection.
  • Managing Conflict resolutions and Negotiations.
  • Understanding Unspoken Messages and enhancing Overall Communication.

Day 2

  • Understanding Nonverbal Cues and being Aware of Your Own Nonverbal Behavior.
  • Observing and Understanding Others' Nonverbal Cues.
  • Improving Nonverbal Communication Skills.
  • Enhancing Cross-Cultural Communication and cultural variations while avoiding misinterpretation.
  • Respect, Sensitivity, establishing Rapport and Trust.
  • Learning and Adapting Behaviors.

Day 3

  • Emotional Expression and Understanding.
  • Contextual Information.
  • Complementing Verbal Messages.
  • Unspoken Communication.
  • Building Rapport and Trust.
  • Enhanced Listening and Observation.
  • Cultural Understanding and Sensitivity.
  • Personal and Professional Development.

Day 4

  • Enhanced Communication Effectiveness.
  • Building Strong Relationships and Rapport.
  • Leadership and Management.
  • Negotiation and Persuasion.
  • Presentation and Public Speaking.
  • Customer Service and Sales.
  • Conflict Resolution and Problem-Solving.
  • Cross-Cultural Competence.

Day 5

  • Detecting Emotions and deception.
  • Expressing Emotions and Intentions.
  • Communication and Understanding.
  • Managing Emotions and Behavior.
  • Clarifying and Negotiating.