Course Details/Schedule

Week 1

• SMART business goals and setting
• Preparing daily, weekly and monthly task plans effectively 
• Self-management
• Dealing with differences
• Associating competing demands to business management
• Setting strategic priorities ahead and tracking and monitoring them
• Handling conflicts effectively and efficiently
• Conflicts as a good tool for improvement
• Proactive approach towards conflicts
• Staff skill and competence development
• Effective communication definition and importance
• How much time should be spent on communication?
• Evaluating the effectiveness of our communication 
• Best communication methods
• The characteristics of successful and productive meetings 
• Maintaining healthy levels of communication among team members

Week 2

• The criteria for selecting team members
• The importance of competence is in the selection process and decision
• The importance of skills in the selection process and decision
• The importance of attitude in the selection process and decision
• Choosing the right talent
• Team building stages
• Getting empowered and authorized employees around
• The best and worst teams
• Manager's role in team 
• The expected challenges and setting ground rules help in addressing them
• Setting minimum and maximum levels of tolerance understanding among team members
• Building the teamwork spirit among team members
• The characteristics of productive teams
• Motivation's (or lack thereof) effect on changing employees' work and personal attitude
• Types of motivation that we need to know about
• Their impact on individual and team performance
• Motivated teams' contribution to overall organization's performance
• The person responsible for team individual and motivation
• Tackling the expected challenges

Week 3

• Management in crisis 
• What is crisis?
• Identifying potential crises
• Assessing the different crisis stages
• The danger of reputation loss
• Leadership’s role in a crisis
• Maintaining control
• Preparing for crisis
• Planning with vision and values
• Caring and connecting as preparation for crisis
• Looking for signs of potential errors
• Achieving effective error management
• Creativity during hard times 
• Problem solving techniques 
• Leadership after the crisis
• Rebuild and reassure
• Review and revise
• Restore and reinvigorate

Week 4

• What is organizational skills?
• How to acquire them
• Prioritization
• Time management
• Detail orientation
• Physical organization
• Mental organization
• Scheduling
• Planning
• Coordinating resources
• Bring change smoothly to the organization 
• Developing and using Strategic Thinking
• The steps involved in developing a strategy
• Formulating strategy and managing change
• Using effective tools such as the “new” SWOT, Porter’s 5-Forces, GE, etc.
• Contingency planning
• Documenting the plan
• Using Emotional Intelligence
• Dealing with resistance effectively
• Setting up a rewards system
• Celebrating success – but not stopping the momentum