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50 - LONG - Long-Term Programs


LONG 533 - Management and Leadership Skills for Hospital Administration (4 weeks)

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Course Description

This training course helps participants to advance their career in medical administration. They'll gain a firm grasp of medical and scientific terms used day-to-day in hospitals, GP surgeries and other medical settings. In this course, participants will gain the skills to communicate effectively and manage staff, processes and healthcare resources at all levels.

 

Course Objectives

  • Understanding roles and responsibilities to be followed for medication reminders, medication assistance and medication administration
  • Being familiar with skills and knowledge needed for medication administration
  • Undertaking appropriate training for the caregiver to ensure safe medication administration
  • Discussing current health care delivery system as it relates to the economics, accessibility and overall health of the population

Who Should Attend?

  • Doctors
  • Health managers
  • Those who are working in a primary care and social care environments
  • Those who are interested in a career in administration
  • Those seeking to familiarize themselves with hospital management health administration

 

Course Details/Schedule

Week 1

Management and Leadership

  • The leader as a visionary
  • The power of creative vision
  • The leader's influence on culture
  • How a leader facilitates the path to a culture
  • Implementing a leadership communication approach
  • Models of best run visionary companies
  • Guide to knowing your leadership strengths
  • How leaders use their emotional ıntelligence
  • Understanding the leaders base of power
  • Understanding “spiritual capital”
  • Leaders ınfluence on people - employees, peers and senior managers
  • Managing your body and mind effectively
  • Secrets to involve others
  • Best practices of effective mentors and coaches
  • The motivating leader
  • The need for achievement, power and affiliation
  • Expectancy theory and motivation
  • How a leader creates an environment for self motivation
  • Best practices to effectively delegate
  • The benefits of delegation
  • The barriers to delegation
  • Delegation vs empowerment
  • Creating the climate for empowerment
  • Using goal setting, time management, planning and prioritizing
  • The leader as a creative thinker
  • Building a culture of ınnovation and new ideas
  • Challenging self-imposed assumptions
  • Putting best practices into practice
  • Guide to building a personal leadership plan

Week 2

Change Management

  • Portrait and characteristics of transformation
  • Charismatic and transformational leadership
  • Resistance and reactions to change
  • Phases of transformation
  • Harnessing emotion
  • Making change stick
  • Organizational Change Management (OCM) concepts
  • The role of HR in managing change
  • OCM best practices
  • Individual change approaches
  • Managing transformation
  • Sustaining change

Week 3

Project Management

  • Key principles of management
  • Work Breakdown Structure (WBS)
  • Budgeting and resource planning
  • Scheduling and timeline development
  • Advanced tools – earned value analysis
  • Problems and actions
  • Tracking projects
  • Status reports and reporting
  • Problem solving
  • Key issues and principles in implementing projects
  • Common problems
  • Managing problem members
  • Managing change, risks and managing relationships
  • Change requests/logs
  • Changing baselines
  • Risk prevention
  • Contingency strategies and budget management
  • Relationship management
  • The Key Skills – listening, negotiation, and leadership
  • Negotiation stages, strategies and tactics
  • One‐on‐one negotiations
  • Team negotiations
  • Leadership opportunities
  • Influencing the team
  • Maintaining focus and commitment
  • Measuring benefit
  • Setting up PIRs
  • Strategies for learning lessons

Week 4

Hospital Management & Administration

  • Challenges of health and hospital administration in new millennium
  • Administration of hospital services
  • Administration of out-patient services
  • Ward administration
  • Administration of operation theater
  • Nursing Services
  • Records management
  • Material management
  • Manpower planning
  • Quality control
  • Doctor/Nurse patient relationship
  • Doctors and the consumer protection act
  • Referral systems
  • Hospital and private practice
  • Hospital administration during disaster
  • Reproductive and child health services
  • Socio-economic development and health and hospital administration
  • Promoting health through hospitals