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17 - CMN - Contract Management and Negotiation Skills

CMN 105 - Maintenance Contract Management

Code Start Date Duration Venue
CMN 105 13 February 2023 5 Days Istanbul Registration Form Link
CMN 105 10 April 2023 5 Days Istanbul Registration Form Link
CMN 105 05 June 2023 5 Days Istanbul Registration Form Link
CMN 105 31 July 2023 5 Days Istanbul Registration Form Link
CMN 105 25 September 2023 5 Days Istanbul Registration Form Link
CMN 105 20 November 2023 5 Days Istanbul Registration Form Link
CMN 105 11 December 2023 5 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

In the competitive environment of today, availability and reliability of assets are becoming an increasingly important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being used as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

Course Objectives

  • Understanding how to decide rationally what maintenance activities to outsource and what not to
  • Learning the features, functions and benefits of lean maintenance contracts
  • Understanding the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Learning how to define service levels and monitor the contractor performance
  • Learning how to develop and negotiate a maintenance contract
  • Recognizing the common pitfalls
  • Understanding how to evaluate the delivered performance of all parties involved
  • Learning how to implement maintenance contract management

Who Should Attend?

  • All professionals negotiating, managing and verifying maintenance contracts
  • Teams who have been assigned with the responsibility of establishing a maintenance contract 
  • Anyone who wishes to improve themselves on Maintenance Contracts & Outsourcing

Course Details/Schedule

Day 1

  • The ‘business’ of maintenance
  • The role of contracts in the commercial environment
  • Contract Law Fundamentals for Non-Lawyers
  • Contract Law Masterclass for Non-Lawyers
  • Contract Law Advanced Masterclass for Non-Lawyers

Day 2

  • Contract Management
  • Planning the contract lifecycle
  • Contract drafting methodologies
  • Contract Administration Fundamentals
  • Contract Drafting & Negotiation Fundamentals
  • Contract Drafting, Management & Strategy Masterclass

Day 3

  • Negotiation skills and techniques
  • Contract Negotiation Masterclass
  • Contract Design, Structure & Strategy
  • Developing the price schedule
  • Contract Management & Governance

Day 4

  • Contract Scorecard – Contract Design Masterclass
  • Developing the service level agreement
  • Tendering & Procurement
  • Tender Preparation & Evaluation
  • Tender Writing Masterclass

Day 5

  • Contract operations
  • Contract Specifications
  • Designing maintenance contract outcomes
  • Choosing a contract administration team