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42 - IT-S Information Technology - Security and Audit
IT-S 302 - ITIL Foundation v3 and IT Security (10 Days)
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| IT-S 302 | 07 October 2024 | 10 Days | Istanbul | Registration Form Link |
| IT-S 302 | 04 November 2024 | 10 Days | Istanbul | Registration Form Link |
| IT-S 302 | 30 December 2024 | 10 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
This course represents a source of good-practice in service management based on the international IT service framework, ITIL. ITIL (Information Technology Infrastructure Library) is used by organizations world-wide, to establish an IT services framework that instills clear processes in order to continuously improve the outcomes of IT service provision. In this exciting and dynamic course, participants will get an introduction to the lifecycle of managing IT services and aligning them to business objectives, expectations and strategic goals. The course will also introduce participants to the core concepts in IT security management, as well as, the underpinning elements that are used for building an integrated and solid IT security framework and infrastructure.
Course Objectives
- Introducing participants to the ITIL concepts and definitions
- Exploring the IT service management modules and processes
- Introducing participants to the ITIL service lifecycle
- Introducing participants to techniques that help them develop IT processes using ITIL guidelines
- Allowing participants to interact with IT teams using ITIL terminology and concepts
- Understanding and appreciating the importance of IT services and business objectives integration and alignment
- Introducing participants to IT security concepts and definitions
- Identifying IT security framework components
- Understanding and appreciating the value IT security solutions bring to business
Who Should Attend?
- IT Managers
- IT Professionals
- IT Officers, IT Service Portfolio Managers, IT Service Level Managers
- Anyone with interest in IT service management.
Course Details/Schedule
Day 1
- ITIL certifications and qualifications scheme
- Service management as a practice
- The ITIL lifecycle
- Key principles, models and concepts
- Processes within service lifecycle
- Service Strategy: Introduction to SS, Utility, warranty, service value created, resources and capabilities, service providers, service strategy process.
Day 2
- Service portfolio management
- Demand management
- Financial management
- Service Design: Introduction to SD, The 4 Ps, Major aspects of service design, Service design package, Service delivery strategies, Role: Service Design Manager
- Service catalogue management
- Service level management
Day 3
- Supplier management
- Information security management
- ITIL Qualification Scheme
- Availability management
- Capacity management
- IT service continuity management
Day 4
- Service Transition: Introduction to ST, Role: Service Transition Manager
- Service asset and configuration management
- Change management
- Release & deployment management
- Knowledge management
- Service Operation: Introduction to SO, Conflict balances within SO, Role of communication processes
Day 5
- Event management
- Incident management
- Request fulfillment
- Problem management
- Access management
- Functions: Service desk, IT operation management, Application management, Technical management
Day 6
- Continual Service Improvement Program: Introduction to CSI, Governance, CSI implementation adapted with the Deming cycle processes, CSI model
- The 7-step improvement model
- Service reporting
- Role: CSI Manager
- Service management technology and architecture
Day 7
- Historical brief and introduction to IT security
- Define IT security: Academic Definition, Technical Definition, Legal Definition
- The areas and concepts of IT security: Organization security, communications security, operations security, personnel security, equipment security
- The importance of IT security
- The elements of information system
Day 8
- IT security methods
- Public access to information inputs and outputs
- Dangers and threats to IT
- The definition of the electronic (digital) crimes
- The impact of electronic crimes
Day 9
- The categories of electronic crimes
- IT security breaches
- Hacking and the hackers
- Analyzing dangers
- Approaches to IT protection: physical protection, personal protection, administrative protection, intellectual protection, system protection
Day 10
- Instilling security policies across organization
- Emergency Plans
- General recommendations
- Discussing a case study
- Course wrap up and conclusion
