(Click Category to List Courses)

42 - IT-S Information Technology - Security and Audit

IT-S 302 - ITIL Foundation v3 and IT Security (10 Days)

Code Start Date Duration Venue
IT-S 302 20 May 2024 10 Days Istanbul Registration Form Link
IT-S 302 24 June 2024 10 Days Istanbul Registration Form Link
IT-S 302 15 July 2024 10 Days Istanbul Registration Form Link
IT-S 302 12 August 2024 10 Days Istanbul Registration Form Link
IT-S 302 09 September 2024 10 Days Istanbul Registration Form Link
IT-S 302 07 October 2024 10 Days Istanbul Registration Form Link
IT-S 302 04 November 2024 10 Days Istanbul Registration Form Link
IT-S 302 30 December 2024 10 Days Istanbul Registration Form Link
Please contact us for fees


Course Description

This course represents a source of good-practice in service management based on the international IT service framework, ITIL. ITIL (Information Technology Infrastructure Library) is used by organizations world-wide, to establish an IT services framework that instills clear processes in order to continuously improve the outcomes of IT service provision. In this exciting and dynamic course, participants will get an introduction to the lifecycle of managing IT services and aligning them to business objectives, expectations and strategic goals. The course will also introduce participants to the core concepts in IT security management, as well as, the underpinning elements that are used for building an integrated and solid IT security framework and infrastructure.

Course Objectives

  • Introducing participants to the ITIL concepts and definitions
  • Exploring the IT service management modules and processes
  • Introducing participants to the ITIL service lifecycle
  • Introducing participants to techniques that help them develop IT processes using ITIL guidelines
  • Allowing participants to interact with IT teams using ITIL terminology and concepts
  • Understanding and appreciating the importance of IT services and business objectives integration and alignment
  • Introducing participants to IT security concepts and definitions
  • Identifying IT security framework components
  • Understanding and appreciating the value IT security solutions bring to business

Who Should Attend?

  • IT Managers
  • IT Professionals
  • IT Officers, IT Service Portfolio Managers, IT Service Level Managers
  • Anyone with interest in IT service management.

Course Details/Schedule

Day 1

  • ITIL certifications and qualifications scheme
  • Service management as a practice
  • The ITIL lifecycle
  • Key principles, models and concepts
  • Processes within service lifecycle
  • Service Strategy: Introduction to SS, Utility, warranty, service value created, resources and capabilities, service providers, service strategy process.

Day 2

  • Service portfolio management
  • Demand management
  • Financial management
  • Service Design: Introduction to SD, The 4 Ps, Major aspects of service design, Service design package, Service delivery strategies, Role: Service Design Manager
  • Service catalogue management
  • Service level management

Day 3

  • Supplier management
  • Information security management
  • ITIL Qualification Scheme
  • Availability management
  • Capacity management
  • IT service continuity management

Day 4

  • Service Transition: Introduction to ST, Role: Service Transition Manager
  • Service asset and configuration management
  • Change management
  • Release & deployment management
  • Knowledge management 
  • Service Operation: Introduction to SO, Conflict balances within SO, Role of communication processes

Day 5

  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Functions: Service desk, IT operation management, Application management, Technical management

Day 6

  • Continual Service Improvement Program: Introduction to CSI, Governance, CSI implementation adapted with the Deming cycle processes, CSI model
  • The 7-step improvement model
  • Service reporting
  • Role: CSI Manager
  • Service management technology and architecture

Day 7

  • Historical brief and introduction to IT security
  • Define IT security: Academic Definition, Technical Definition, Legal Definition
  • The areas and concepts of IT security: Organization security, communications security, operations security, personnel security, equipment security
  • The importance of IT security
  • The elements of information system

Day 8

  • IT security methods
  • Public access to information inputs and outputs
  • Dangers and threats to IT 
  • The definition of the electronic (digital) crimes
  • The impact of electronic crimes

Day 9

  • The categories of electronic crimes
  • IT security breaches
  • Hacking and the hackers
  • Analyzing dangers
  • Approaches to IT protection: physical protection, personal protection, administrative protection, intellectual protection, system protection

Day 10

  • Instilling security policies across organization
  • Emergency Plans
  • General recommendations
  • Discussing a case study
  • Course wrap up and conclusion