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42 - IT-S Information Technology - Security and Audit
IT-S 305 - ITIL v4 Foundation
| Code | Start Date | Duration | Venue | |
|---|---|---|---|---|
| IT-S 305 | 02 October 2023 | 5 Days | Istanbul | Registration Form Link |
| IT-S 305 | 27 November 2023 | 5 Days | Istanbul | Registration Form Link |
| IT-S 305 | 18 December 2023 | 5 Days | Istanbul | Registration Form Link |
Please contact us for fees
Course Description
This course provides participants who deal with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It is based on the ITIL 4 best practice service value system. It enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Course Objectives
- Understand key IT service management concepts
- Identify opportunities to develop IT practices using ITIL guidelines
- Interact with IT teams using ITIL 4 terminology and concepts
- Explore the service value chain and IT service management practices
- Recognize the importance of IT and business integration
Who Should Attend?
- IT Executives
- IT Architects
- Operations Managers
- IT Audit Managers
- IT Planners
- Consultants
- Database administrators
Course Details/Schedule
Day 1
- IT Service Management definitions
- Service, Utility, Warranty, Customer, User, Service management and Sponsor
- Key concepts of value creation
- Key concepts of service
- The nature, use and interaction of 7 ITIL guiding principles
Day 2
- The 4 dimensions of service management
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements
- How ITIL practices support the service value chain
Day 3
- The purpose of the following ITIL practices
- Information security management
- Relationship management
- Supplier management
Day 4
- Availability management
- Capacity and performance management
- Service configuration management
- IT asset management
- Business analysis
Day 5
- Service continuity management
- Deployment management
- Monitoring and event management
- Release management
